Job Information
The Spring of Tampa Bay Hotline Advocate in Tampa, Florida
Must have the following to apply:
- Bachelor's degree in behavioral science preferred or two years of related social service experience
- Must have knowledge of community resources
- Valid driver's license, acceptable Motor Vehicle Report, driving insurance, and transportation is required
- Requires 24-hour FCADV Core Competency training and additional 6 hours (30 hours total) to qualify for privilege status
- Requires ongoing 16 hours of DV-related training after the first year
- Complete additional training as required
- Computer skills are required
Required Screenings: Motor Vehicle Record Check.
Job Description: Providesempowerment-based, survivor-focused servicesvia call, chat, and text.
- Responds to calls, texts, and chats on the 24-hour hotline from survivors with an immediate risk assessment in a trauma-informed way
- Provides a personalized safety plan on calls, texts, and chats
- Provides trauma-informed crisis intervention on calls, texts, and chats
- Provides domestic violence education, victims rights, and criminal justice system education on calls, texts, and chat
- Provides advocacy and referrals for survivors to agency programs and community partners
- Maintains required documentation
- Ensures services meet applicable qualifications, standards, and laws
- Assess needs and provide appropriate resources on calls, texts, and chats
- Performs statistical and administrative tasks as assigned
- Provides injunction for protection assistance when needed
- Collaborates with shelter service and agency victim service programs to support participant needs
- Ensures quality assurance in hotline reviews and documentation
- Attends staff meetings
- Performs related duties as assigned
- Attends trainings pertinent to the profession, which includes annual mandatory trainings
- Quality Control: Has accountability for quality of service participants receive
- Records: Accountable for ensuring records and documentation are correct and up-to-date
- Policies/Procedures: Responsible for reviewing and following agency policies and procedures
- External contacts:
- Has contact with law enforcement
- Has contact with agencies in the community and DV centers to advocate for participants and coordinate services
- This position requires verbal communication on the telephone and on an individual basis
- Position requires documenting case files and compiling reports
- The environment is in an office setting with varying noise levels
Hiring Process: Apply via company website. In order to apply to this position, please click "How to apply for this job" located at the bottom of the job order page, and you will receive the employer contact information. Employer has indicated the means listed are the only means they will accept to apply.
Days and Hours: Full-Time position. 1st shift available. Complete work schedule will be discussed with applicant.
Pay: $17.50 per hour. Benefits are offered.
An Equal Opportunity Employer.