Job Information
NOVA TECHNOLOGIES AN EMPLOYEE OWNED ENGINEERING COMPANY DBA NOVA Technologies IT Specialist in Tallahassee, Florida
Summary/Objective
We are seeking an IT Specialist to support end users with the use of web-based applications and troubleshooting hardware or service connectivity issues. This role will also assist with managing, monitoring, and documenting network infrastructure as well as helpdesk issue tracking.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential job functions for this position include:
Stay up to date with the latest technologies relevant to the role and company offerings.
Install, configure, and troubleshoot computer hardware and software systems.
Set up and maintain IT infrastructure, including servers, routers, switches, and firewalls.
Provide technical support to end-users via phone or email.
Assist with the administration of network services.
Resolve user issues and requests.
Document and track all support activities.
Ensure compliance with security protocols and implement necessary measures.
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Competencies
Required skills and abilities to effectively perform this position include, but are not limited to:
- Technical Proficiency:
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``` - Understanding of computer hardware, software, and peripherals.
- Familiarity with troubleshooting tools and techniques.
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``` - Problem-solving Skills:
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``` - Ability to analyze and resolve technical issues efficiently.
- Capacity to research solutions independently and apply them effectively.
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``` - Customer Service Oriented:
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``` - Excellent communication skills to interact with users and understand their technical issues.
- Ability to communicate technical concepts in a clear and understandable manner.
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``` - Attention to Detail:
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``` - Thoroughness in documenting issues, resolutions, and procedures.
- Accuracy in following troubleshooting steps and ensuring tasks are completed correctly.
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``` - Team Collaboration:
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``` - Ability to work effectively in a team environment.
- Willingness to share knowledge and assist colleagues when needed.
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``` - Time Management and Prioritization:
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``` - Capacity to manage multiple tasks and prioritize them based on urgency and impact.
- Ability to work under pressure and meet deadlines, especially in critical situations such as system outages.
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``` - Security Awareness:
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``` - Understanding of basic cybersecurity principles and best practices.
- Awareness of common security threats and the importance of safeguarding sensitive information.
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``` - Documentation and Reporting:
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``` - Proficiency in documenting technical procedures, troubleshooting steps, and system configurations.
- Ability to generate reports on support activities, issue trends, and resolutions.
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``` - Professionalism:
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``` - Maintaining confidentiality and integrity in handling sensitive information.
- Upholding professional conduct and adhering to organizational policies and procedures.
Education and Experience
High School Diploma required. Associate Degree in Computer Science, Information Technology, or a related field is a plus.
2-4 years of related experience.
Basic understanding of computer hardware, software, and network systems.
Strong problem-solving and communication skills.
Ability to work independently and manage time effectively.
Excellent interpersonal skills with a focus on customer service.
Eagerness to learn and adapt to new technologies and challenges.
Work Environment, Programs, and Tools This position operates in a professional remo e environment and requires individual to type, sit, stand, talk, and listen.
Required knowledge of the following tools, equipment, and programs includes: computers, phones, copier/scanner/fax, and Microsoft Office Suite.
Position Type/Expected Hours of Work This position will be hybrid at either our Stennis Space Center, MS, Tallahassee, FL, or Tampa, FL locations for co-working capability. This position is a full time non-exempt position, expected to work 40 hours per week. This position may require evening/weekend work and work outside of the typical work hours when needed to support business needs.
Travel
Significant travel is not expected for this role.
Security Clearance None required at this time.
Other Duties This job description is not intended to be an all-inclusive list of activities, duties, responsibilities, and standards required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
AAP/EEO Statement Nova Technologies is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or veteran status.?