Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Centene Corporation Escalation Response Specialist II in Tallahassee, Florida

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: With the corporate Contact Operations team, you will assist with researching and resolving any escalated disputes/complaints or discrepancies in premium billed amounts and/or payment transactions

  • Monitor queues to aid in meeting service level metrics and ensure proper billing

  • Assist with the onboarding and training of new Billing Operations Specialists

  • Support leadership by identifying trends and issues during monitoring of error queues

  • Assist with reconciliation projects, including reconciliation of payments between billing systems and payment vendors

  • Helps to coordinate with contact center team to research underlying facts of escalated inquiries, determine validity of complaints and evaluate options to remedy these complaints

  • Reviews complaint trends and uses guidance of senior team members to develop draft recommendations that are designed to enhance member and provider experience and reduce complaints and escalations

  • Maintains basic, introductory knowledge of our products and services to provide accurate and effective support to customers

  • In some instances, researches and identifies basic claims payment errors and make appropriate adjustments

  • Performs other duties as assigned

Education/Experience:

Requires a High School diploma or GED.

Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience.

Preferred Skills:

Call Center de-escalation experience

excellent communication skills

the ability to multi-task

Pay Range: $17.17 - $26.97 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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