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Amazon Technical Program Manager, II, eero in Taipei, Taiwan

Description

WiFi has become a critical component to every home worldwide. eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers' deserve the best connectivity and smart home experience possible. To find out more about eero, please checkout eero.com.

The Connectivity team at eero is looking for an experienced Technical Program Manager for our device software team located in Taipei. This team will be collaborating closely with the existing device software teams located in San Francisco, California. A Technical Program Manager is a creative problem solver, working across teams, partnering with stakeholders, gathering requirements, and demonstrating experience driving teams across the rapidly growing fleet of eero devices. They create customer value by developing cutting edge features working across-functional Mobile, Cloud and Data teams. This is a fantastic opportunity to have a significant impact on all aspects of a new product while working to build a world-class company that embodies great design, attention to detail, technological innovation, and quality.

Key job responsibilities

Work with key stakeholders in product management and executive teams to define strategy and requirements

Lead cross-functional development on new technology from design through delivery for eero’s next-generation wifi products

Work with remote teams to deliver supporting software and services in sync with launch timelines

Communicate regularly with senior management on status, risks and change control

Communicate regularly with hardware team, software team, and CM vendors regarding program/project schedule and releases, help to highlight risks and remove obstacles

Drive efficient planning, execution, and track program/project status by tools in daily basis

Generate schedules, program/project reports regularly for board audiences to understand the status and risk

Host program/project meetings, lead to conclusion, provide meeting minutes, and track action items for the team.

Lead team retrospectives that maximize learning. Incorporate improvements into our development processes and apply them to future programs.

A day in the life

eero is a small and lean team. This means you'll enjoy an outsized impact and the benefit of having many different responsibilities. All within a day you’ll work across Engineering, Product and CX teams to track and deliver new or improve existing customer/product features. You'll work with stakeholders and engineers to clarify requirements, create schedules, track project status, communicate with hardware team and CM vendors, and solve problem to ensure product delivery.

You will have flexibility on exactly what your day to day will look like. We work hard for our customers – people all around the world. You will take on the challenges and responsibilities to help deliver new products and features, continually strive to innovate and raise the bar for Operational Excellence across the rapidly growing fleet of eero devices and create customer value by developing cutting edge features working across cross-functional Mobile, Cloud and Data teams.

About the team

We are an energetic team that takes on any responsibility to help deliver for our customers. While we are delivering results, we are having fun. Our mission is to deliver the best connectivity experience to customers around the world. Our team owns new products and features that get delivered to these customers. We focus on customer satisfaction but also care about your career development. Join us and grow up together!

We are open to hiring candidates to work out of one of the following locations:

Taipei, TPE, TWN

Basic Qualifications

  • 7+ years of working directly with engineering teams experience

  • 5+ years of technical product or program management experience

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

  • Bachelor's degree in engineering, computer science or equivalent

  • Prior experience working with contract manufacturers and chip vendors

  • Prior experience in development / managing efforts in WiFi and networking industry

  • Ability to communicate effectively with both technical and non-technical individuals

Preferred Qualifications

  • 5+ years experienced in Agile/Scrum software development methodologies

  • 5+ years experienced working with CM, OEM, JDM to build new products

  • 5+ years experience working directly with engineering team in technologies relevant to eero: consumer wireless hardware, embedded software, mobile and web applications, distributed cloud services, databases, and/or data processing system

  • 2+ years of experience building wireless consumer products. Ideally with knowledge of wifi firmware, drivers, protocols and related networking features.

  • Excellent oral and written communication skills (English required, Mandarin a plus)

  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

  • Experience developing and launching products that require collaboration between cross-functional and global tech teams

  • Experience and proficiency with one or more reporting tools such as Tableau, JIRA, MS Project, SharePoint, Wiki, Looker

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