Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

WTW UK Pension Team Leader in Taguig, Philippines

Excellence

  • Resource management

  • Allocate and manage resources to meet existing requirements in anticipation of work peaks

  • Work with team leader to manage future resources in anticipation of future client and work growth

  • Ensure smooth transition of new clients and addition of new tasks to existing clients

  • Ensure Sub-team is equipped with adequate resources and tools to perform optimally

  • § Identify efficiency gains and proactively manage sub-team so that chargeable utilization can be increased

  • Utilize the allocated 37% of standard hours doing transactional client work to refine/improve processes and newly transitioned work and become an SME for more complex work types.

  • Support the ISO 9001 (quality management) , ISO27001 (information security) certification process for UK Pension Administration in PPTC;

  • Support the Performance Excellence (WTW Quality Management) or UK Pension Administration, ensuring standards and methodologies are consistent within sub-team and across clients where possible

  • Support the UK Data Privacy compliance for UK Pension Administration, ensuring that security processes and procedures are understood and followed by all associates § Ensure infrastructure and processes are in place,

  • Ensure capacity adequacy, and backup and succession plans are in place to support UK business critical operations

People

  • Ensure Sub-team has sufficient knowledge and capability on all aspects of the work that is required

  • Mentor associates to develop desired skills and competencies, in line with business needs

  • Support Administration Manager in efforts for teams to accept and successfully adapt to changes that may be needed, as part of operational strategies to achieve practice/team goals

  • Support Administration Manager in promoting a positive team culture, aligned with and in support of, TAS UK’s practices and work environment.

Clients

  • Build trusted adviser relationships with UK administration operations leaders through efficient, quality execution of projects and processes and effective communication

  • Collaborate closely with UK administration operations client team leaders in defining strategies, planning for client support activities, and initiating to improve service and delivery quality

  • Encourage open and regular dialogue between Manila and UK client administration teams, partnering for the achievement of shared goals and objectives

  • Meet SLAs and delivery quality goals Financial § The responsibilities of this role are expected to take 70% utilization or higher, as may be jointly agreed upon with the Administration Manager and UK Admin Leadership.

  • Ensure client chargeable and utilization targets are met for self and team

  • Contribute to the development of the team’s financial plan/budget

  • Ensure achievement of team’s financial plan/budget

The Requirements

  • A passion for managing people and developing other associates

  • Strong interpersonal and client (stakeholder) management skills

  • Excellent written and verbal (English) communication skills

  • Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement

  • Strong organizational abilities and flexibility to work in a performance driven environment

  • Experience in either DB or DC pensions administration would be an advantage

  • Ability to gain a strong understanding of the administrative process as it relates to Pension Benefit Plans

  • Strong analytical, collaborative and problem solving skills

  • Ability to organize and prioritize with strong attention to details

  • Strong knowledge of Microsoft Office tools including Outlook, Excel and Word

  • Professional and responsible approach to work, clients and associates

  • Ability to manage time and work a flexible schedule

  • Ability to complete multiple projects within established deadlines

  • Ability to work independently and in a team environment with minimal supervision

  • Previous experience within a supervisory / managerial role in a business processing/service delivery/technology solutions environment in areas such as HRIS/payroll, HR shared services, Benefit Administration or Insurance Administration

  • Bachelor’s degree and pass given assessments

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