Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Fujitsu Service Desk Agent in Taguig, Philippines

Job Description

  • To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.

  • Provision of 1st line support for incidents.

Minimum Requirements

  • With at least 1-2 years of experience in Technical & Helpdesk Support gained from ICT, BPO/Call Center or Shared Services environment

  • Has hands-on experience in Active directory, Microsoft OS, MS Exchange, ITIL know-how and Incident Management Process

  • Able to handle Level 1 support for IT issues

  • Can communicate well in calls and emails

  • Familiar with ITIL V3

  • Very good problem-solving skills

  • Excellent customer/client handling skills

  • A leader, and a team-player at the same time

  • With fun, proactive, and can-do attitude

Key Accountabilities

To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents,

problems and requests. Provision of 1st line support for incidents.

 Technical Capability. Works under supervision, supporting standard technical queries related to a single

product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).

 Business Awareness. Develops an understanding of customer’s environment and service delivery requirements

to enable the delivery of a first class service.

 Process. Documents actions taken in resolving routine customer enquiries ensuring established

processes/systems are followed.

 Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant

questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond

them’ and escalates so they can be resolved.

 Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer

expectation/SLAs. Monitors performance through statistical reporting and analysis.

 Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the

team.

 Personal Development Takes ownership of own development and has a development plan in place.

Requisition ID : 12894

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