Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

WTW Operational Excellence Sr. Analyst (UK Shift) in Taguig, Philippines

The Role

Data Analysis and Dashboarding

  • Collect, validate and analyse data from various sources to measure and monitor the performance of Outsourcing GB processes and functions

  • Use data analysis and visualisation tools, such as Excel, Power BI, etc., to present data in a clear and compelling way

  • Create and maintain dashboards and reports to provide visibility and insights on key metrics, trends, issues and opportunities

  • Provide data-driven recommendations and feedback to the Operational Excellence Lead and other stakeholders to support decision making and improvement actions

  • Analyse complex datasets and identify patterns, correlations, anomalies and insights that can inform business decisions and actions

  • Create and automate reports and dashboards that can be easily accessed and updated by the relevant stakeholders and users

Continuous Improvement Projects

  • Lead and/or participate in improvement projects, using Lean or other methodologies, to deliver process efficiencies, quality enhancements, cost savings and customer satisfaction

  • Apply problem-solving and root cause analysis techniques to identify and address process gaps and issues

  • Design and implement process improvements, ensuring alignment with the operational excellence standards and best practices

  • Monitor and evaluate the impact and sustainability of improvement projects, using data and feedback

  • Coach and mentor other team members and stakeholders on continuous improvement tools and techniques

Change Management and Communication

  • Support the Operational Excellence Lead in developing and executing the change management and communication plan for the operational excellence agenda and the move to the target operating model

  • Engage and collaborate with internal and external stakeholders, across different geographies, to understand their needs, expectations and feedback

  • Develop and deliver engaging and professional communications, using various channels and formats, to inform and influence stakeholders on the operational excellence initiatives and outcomes

  • Facilitate and participate in workshops, meetings, presentations and other forums to share best practices, lessons learned and success stories

  • Create highly presentable and polished PowerPoint presentations that can effectively communicate the key messages and findings of the data analysis and improvement projects

  • Present at a high level and gain buy-in from key stakeholders on the value and benefits of the data analysis and improvement projects

The Requirements

Knowledge:

  • 5+ years of work experience working as part of a Continuous Improvement/Operational Excellence/Lean Team within the service sector

  • Bachelor’s degree or equivalent in a relevant field, such as business, engineering, statistics, etc.

  • Data analysis and dashboarding tools and techniques, such as Excel, Power BI, Tableau, etc.

  • Continuous improvement methodologies and tools, such as Lean, Six Sigma, etc.

  • Understanding of change management and communication principles and practices

  • Awareness of the Outsourcing GB functions, processes and systems

Skills:

  • Excellent analytical and problem-solving skills, with the ability to interpret and present data in a meaningful way

  • Effective project management and organisational skills, with the ability to plan, execute and monitor multiple projects simultaneously

  • Impressive communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels

  • Customer focus and service orientation, with the ability to deliver high-quality solutions that meet customer needs and expectations

  • Self-motivated and proactive, with the ability to work independently and as part of a team

  • Flexible and adaptable, with the ability to cope with change and ambiguity

  • Creative and innovative, with the ability to generate and implement new ideas and solutions

  • Proven track record of calculating and delivering FTE savings across multiple locations in a global professional services organisation

People Skills:

  • Relationship building aptitude to develop productive working relationships with internal and external stakeholders

  • Effective influencing skills to support others with the adoption of change and improvement actions

  • Team player; able to work collaboratively and constructively with others

  • Self-development; committed to continuous learning and improvement

  • Coaching and mentoring; able to share knowledge and skills with others and support their development

WTW is an Equal Opportunity Employer

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