Job Information
WTW Health & Welfare, Team Leader (Night Shift) * in Taguig, Philippines
Skills:
• Excellent communication skills along with strong writing and editing skills in English
• Able to manage diverse processes with multiple stake holders.
• Proven ability in delivering excellent levels of client service.
• Preferably experienced in conducting transitions/ knowledge transfer activities.
• Ability to establish robust performance measurement structure.
• Highly developed critical thinking and analytical skills
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style
Competencies
• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Influencing Stakeholders
• Developing Talent
• Adapting to Change
Experience:
• 6+ years relevant experience, 5+ years Team Leader experience
• Experienced leader with proven ability in managing large (50+ FTE) service delivery teams will be
preferred
• Knowledge and experience in organizational effectiveness and operations management, implementing
best practices
• Project management experience required
The Role
• Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.
• Partner with leadership to lead change by managing strategic initiatives to meet business needs.
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Manage stakeholder relationships.
• Lead work transition projects for the BU.
• Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created
• Maintain effective governance, control systems and compliance requirements of the company.
• Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.
• Continuously review and establish a robust performance measurement structure
• Review staffing and workload management for capacity assessments
• Drive consistency of team methodology, process and deliverables
• Support process improvement initiatives
• May support a handful of clients/projects that the specialty team supports in order to get a flavor of the work conducted
• Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.
• Responsible for developing team through coaching and team building while serving as an
escalation point for the Operations issues and complaints.
• Conduct periodic and annual performance reviews for all direct rep
• Coaching of colleagues under the team
• Oversee team performance against established quality, security, efficiency and client delivery standards
WTW is an Equal Opportunity Employer