Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

WTW Cloud Service Management Analyst (Rotating Shift) in Taguig, Philippines

The Role

Reporting to the Cloud Service Manager, you will be overseeing and enhancing our service delivery processes to meet and exceed client expectations. Your role is pivotal in maintaining strong client relationships, optimizing service efficiency, and driving continuous improvement. You will collaborate with cross-functional teams to ensure the seamless delivery of our services.

Responsibilities:

  1. Service Monitoring:Monitor the performance and quality of services provided by the organization. Track key performance indicators (KPIs) to ensure that services are meeting established standards and objectives.

  2. Incident Management:Responsible for monitoring and assisting the operations teams when needed to manage and resolve service-related incidents or disruptions. This involves coordinating with relevant teams to address problems, and ensure service is restored as quickly as possible.

  3. Service Level Agreements (SLAs):Help establish and manage SLAs with clients or internal stakeholders. Ensure services are delivered within agreed-upon timeframes and quality parameters.

  4. Process Improvement:Process improvement initiatives to streamline service delivery processes and enhance efficiency. Identify bottlenecks and areas for improvement and propose and implement solutions.

  5. Customer or Client Communication:Maintain communication with clients or customers to gather feedback, address concerns, and provide updates on service delivery. Effective communication skills are essential for this aspect of the role.

  6. Data Analysis:Analyse data related to service delivery, including performance metrics and customer feedback, to identify trends and areas for improvement.

  7. Documentation:Keeping accurate records and documentation of service delivery processes, incidents, and resolutions is crucial for accountability and future reference.

  8. Vendor Management:Manage relationships with external vendors or service providers, ensuring that they meet contractual obligations and provide quality services.

  9. Training and Development:Responsible for training and developing team members to improve service delivery skills and knowledge.

  10. Technology Utilization:Use of various tools and technologies to monitor and manage service delivery processes, such as service desk software, monitoring tools, and analytics platforms.

  11. Financial and Business:Assisting team with cost saving efficiencies as part of automation, streamlining and process improvements. Identifying, managing and reporting of service credits with our vendors.

The Requirements

  • Proven experience (3+ years) in service delivery management or a related role.

  • Strong understanding of service management frameworks (ITIL, ISO 20000, etc).

  • Exceptional interpersonal and communication skills.

  • Strong problem-solving and analytical abilities.

  • Experience with ServiceNow or similar ITSM tool.

  • Understanding of Microsoft Power BI

  • Expert at Microsoft Excel, PowerPoint

Equal Opportunity Employer

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