Job Information
AECOM Employee Services Specialist – Global Mobility in Taguig City, Philippines
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
This role is responsible for delivering a first-rate support and administrative service to our employees. Global Mobility is focused on
delivering support for a variety of Global Mobility activities. The key accountabilities are to ensure accurate processing of all required
administrative and transactional activities according to governance, processes, policies, agreed performance targets and service
level agreements, whilst delivering exceptional customer service.
Responsibilities & Duties:
Independently manage all activities relating to global mobility activities, ensuring all tasks are completed in a timely manner and all necessary follow up is carried out in line with legislation and AECOM policy.
Work with autonomy, make decisions on medium complexity issues as required.
Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgent requests
Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required.
Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.
Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative.
Ensure the highest level of customer service is always maintained.
Responsible for ensuring confidentiality is always maintained.
Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required.
Responsible for ensuring compliance with service level agreement, process, policies, and procedures.
Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e. GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.
Responsible for accurate and timely documents management, and systems data and records maintenance on assigned transactions.
Coordinate with relevant internal teams to ensure accurate processing of assignment letters (e.g. salary, assignment allowances, annual leave, and such like) are accurately reflected in assignment letters, and social security certificates of coverage are applied for and tracked for renewal.
Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.
Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
Provide input into the creation and delivery of performance reporting to business stakeholders.
Qualifications
Bachelor's degree preferred.
2 to 3 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry.
Intermediate proficiency in MS Office tools.
Basic knowledge and understanding of global mobility processes and procedures.
Experience working with HR Systems preferably in Oracle, Workday, AssignmentPro.
Attributes:
Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)
Working Environment and Physical Demands:
Ability to work in shifting schedule operating hours.
Amenable to work in a hybrid working arrangement/set-up.
Additional Information
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About AECOM
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10105961
Business Line: Geography OH
Business Group: DCS
Strategic Business Unit: GBS
Career Area: Human Resources
Work Location Model: Hybrid