Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

ThermoFisher Scientific Associate IT Comm Eng in São Paulo, Brazil

Job Description

JOB DESCRIPTION

In this position you will, " Provide responsive support and innovative technology solutions, to enhance operational efficiency and our ability to drive incremental value for our clients " You will be part of a team whose main focus is maintaining operational stability of our Genesys Cloud CX environment, and providing hands on support to our front line call center operations staff. This team drives all new program implementations & adjustments and is the technical engine room that powers the services provided by the PPD - Medical Communications Department! To learn more about this department please visit our website: https://www.ppd.com/our-solutions/clinical/peri-and-post-approval/medical-communications/

Primary accountabilities:

  • Telephony System and Contact Center administration and monitoring

  • Coordinate with the Global IT Service Desk to effectively resolve LAN/WAN/Telephony issues within our predefined service levels

  • Maintain and administer user and telephone accounts according to our standard operating procedures

  • Use Genesys Cloud to monitor and maintain maximum system performance levels

  • Stay ahead of new Genesys Cloud CX system features, and recommend future solutions to our Innovation Lab.

Job Qualification

  • Bachelor's degree in Computer Science or related area

  • Experience with Genesys Cloud administration and end-user operational support

  • Experience in network communication and/or telecommunications systems

  • Or equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities

Knowledge, skills and abilities:

We are looking for a strong standout candidate that is able to complement our current development team, inspire change and build trust with key business partners.

  • Business focused approach with strong communication skills

  • Proven ability to tackle sophisticated system and technical problems

  • Ability to multi task and pay close attention to detail

  • Positive demeanor with a dedication to a high quality of work

  • Demonstrate a proficiency and passion to learn new technical skills

  • Understands fundamentals of the following technologies: LAN/WAN, TCP/IP, VOIP, SIP, and Cisco Call Manager

  • Solid understanding with systems in use at PPD or within the CRO/Pharmaceutical industry

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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