Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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National Safety Council Customer Service Representative in Syracuse, New York

Save lives, from the workplace to anyplace.

The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:

  • Workplace Safety
  • Distracted Driving
  • Teen Driving
  • Impairment

We are currently looking for a Customer Service Representativeto join us in our mission to save lives and prevent injuries.

Position Highlights:

Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting.

Scope / Accountabilities

  • State Programs, Traffic Court Programs
  • 25-30 courses/products supported in different formats (e.g., online, in-person classroom)

What You'll Do:

  • Effectively conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements.
  • Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries.
  • Apply empathy, listening, and service techniques to defuse situations and avoid call escalation.
  • Provide specific and unique program / schedule information accurately to customers.
  • Efficiently communicate through chat and email to research and resolve enrollment / completion issues.
  • Accurately input student data and process live credit card payments while maintaining PII and PCI compliance.
  • Clearly and concisely document customer interactions with account notes in business systems.
  • Respond to customer messages; place outbound calls to customers to answer general questions, complete registration or process other routine transactions.
  • Consistently promote self-service options and customer engagement to meet team goals.
  • Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution.
  • Promptly process returned mail in business systems to reduce cost associated with outdated address data.
  • Complete other duties as assigned.

We're Looking for Someone with:

  • High school diploma and at least 2 years of relevant customer service or call center experience.
  • Strong customer service and team orientation.
  • Data entry accuracy and integrity.
  • Bilingual (English/Spanish) desired.
  • Bachelors degree preferred.
  • Experience with Microsoft Office a plus.
  • Salary - $18.50 - $19.50/hr
  • This is a hybrid position with two days remote three days in office.

Reasons You'll Love it here:

NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following:

  • At least 20 PTO days accrued 1st year and 11 paid holidays
  • Flexible work arrangements
  • Comprehensive medical, dental, vision, and life insurance plans
  • Flex spending accounts for medical and dependent care
  • 403(b) & Roth 403(b) with employer match up to 6%
  • Reimbursable training
  • Student loan pay down
  • Dress for your day

We believe that you can't be safe if you don't feel safe.Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.

NSC is an equal opportunity employer.

Minimum Salary: 18.50 Maximum Salary: 19.50 Salary Unit: Hourly

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