Job Information
Trinity Health Customer Service Representative - Emergency Department in Syracuse, New York
Employment Type:
Full time
Shift:
Rotating Shift
Description:
36 hours a week
Evening/Night shift coverage (3:00pm - 3:00am & 3:00pm - 11:00pm)
The schedule includes working every other weekend and a holiday rotation.
POSITION SUMMARY:
Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow through and response. Orchestrates and meets the needs of their customer group.
Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc.
Adheres to established network policy and procedures related to job functions.
Performs data entry with a working knowledge of the unit specific computer systems
EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:
High school diploma or GED. Business school desired.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math, principles of record keeping and strong organizational skills are necessary.
WORK ENVIRONMENT AND HAZARDS:
Clinical Setting. Exposure Class I or II; service specific.
PHYSICAL DEMANDS:
Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.
WORK CONTACT GROUP:
All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.
SUPERVISED BY:
Administrative Coordinator, Office Coordinator, Manager
Pay Range: $17.25 - $25.00
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran