Job Information
KBR Senior ICT Support Specialist in Sydney, Australia
Title:
Senior ICT Support Specialist
Your KBR future – delivering solutions and changing the world
About KBR:
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.
KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business here (https://kbr.foleon.com/gsapac/gs-apac-overview/) .
The Opportunity:
The Senior ICT Support Specialist is responsible for managing and maintaining a variety of training technology products for the client, maintaining a physical presence on the client site. The ideal candidate will have a strong background in Information Technology and simulation system operation and administration, with a clear goal of ensuring all IT training technologies are available for consumption when required.
The Senior ICT Support Specialist will engage with KBR customers (defence), IT support agencies and other contracted entities, and has a strong understanding of Defence IT and processes that are critical to success. The position will report to the relevant Project Manager and be accountable for the maintenance of the contracted IT services with limited direction.
Our ideal candidate will have an understanding of training, quality processes, export controls and/or secure data handling requirements. Experience with Learning Management System administration with an understanding of the commercial computer, simulator and training technology industry is also strongly desired.
The key responsibilities of the role will include, but are not limited to:
Provide administration services for IT systems including Local Area Networks (MS Server 2012, VMWare) and Learning Management System
Manage commercial training technology (Simulators/Virtual Reality) including defect reporting and tracking in support of training delivery
Evaluate in-service IT and simulation systems for efficiency and effectiveness to ensure alignment with contemporary best practices (ITIL)
Develop and maintain procedural documentation to ensure consistency of system operation
Provide subject matter expertise and advice in relation to technology-enabled solutions for training requirements and project processes
Work with the client and external stakeholders to integrate systems into project operations
Assign and delegate tasks to team member to ensure continuity of service for the client
Organise, collate and present reporting deliverables to the client on a quarterly basis
Qualifications, Skills and Experience
Essential:
Tertiary and/or vocational qualifications in an IT related field
3-5 years of experience in IT administration and/or simulation systems, and training technology
Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
Strong analytical skills with the ability to interpret data, identify trends, and implement improvements.
Effective communication and stakeholder management skills, both verbal and written.
Experience in managing vendor relationships and contracts.
ITIL Foundation certification or higher is preferred.
NV1 Security clearance (with the ability to upgrade to NV2 if required)
Desirable:
Previous practical experience in delivering training utilizing simulation products
Deep understanding of defence systems, technologies, and industry regulations; familiarity with government contracts and acquisition processes
Strong problem-solving and analytical skills, capable of making data-driven decisions in complex and dynamic environments
Benefits of KBR
A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
Flexible working conditions
Competitive salary (including annual reviews)
Paid Parental leave
Paid Reservist leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Discounted employee stock purchase plans
Flu shots, skin checks and private health insurance discounts
Career development: Online learning, mentorship and career pathways
If you’re ready to shape tomorrow, let’s get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
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