Job Information
UL, LLC Customer Service Professional II in Suzhou, China
*1. Receives inquiries from customers from various sources (phone, email and online, Live Chat/Messaging Apps etc.), answers questions and/or resolves individual problems.
*2. Organize and coordinate assigned client account work in a timely manner.
*3. Provides support for non-technical customer requests and ensure all requests are clearly documented, communicated and well managed.
*4. Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
*5. Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
*6. Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
*7. Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
*8. Performs other duties as directed.
*1. 通過各類途徑（熱線電話、電子郵件和線上客服軟體）接收客戶的詢問，高效率並高品質地回答問題和/或解決客戶問題。
*2. 及時處理和協調客戶工作。
*3. 為客戶非技術性的諮詢或申請提供支援，並確保所有客戶申請都得到明確記錄、溝通並妥善管理。
*4. 能夠與公司其他部門（如業務、業務發展或財務等）保持溝通與合作，以確保客戶體驗到卓越的服務。
*5. 跟催詢問的電話；迅速、專業地回應特定客戶的詢問。
*6. 瞭解有關程序書、客戶要求等最新知識，並利用這些知識提供卓越的服務。
*7. 閱讀並遵守 Underwriters Laboratories 行為準則。
*8. 完成公司安排的其他職責。
- College diploma or above
- At least one year of external customer service experience
- Good interpersonal and communication skills
- Fluent in Mandarin and English
- Experience in Call Center or managing a digital channel is preferable
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.
A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.
We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.
From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.
Mission: Working for a safer world
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.