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Job Information

GovCIO ServiceNow Engineer in Stuttgart, Germany

Overview

GovCIO is currently hiring for a ServiceNow Engineer to support DoD organizations and USAFRICOM. This position will be located in Stuttgart Germanyand will be an onsite only position.

Responsibilities

Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures.

  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

  • Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware.

  • Provides regular monitoring and analysis regarding short and long-range planning for in-house systems.

  • Prepares or ensures that appropriate documentation exists, including operational instructions.

  • Writes or modifies basic scripts to resolve performance problems and automate administration tasks.

  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.

  • ServiceNow Platform Development:

  • Design, develop, and implement ServiceNow solutions based on business requirements.

  • Customize and configure ServiceNow modules, workflows, forms, and business rules.

  • Collaborate with stakeholders to gather and analyze requirements for ServiceNow applications. Integration and Automation:

  • Integrate ServiceNow with other enterprise systems to ensure seamless data flow and process automation.

  • Create and maintain integration processes using ServiceNow APIs and other relevant technologies.

  • Implement automation solutions to improve efficiency and reduce manual effort. Incident and Problem Management:

  • Provide support for incident and problem management within the ServiceNow platform.

  • Troubleshoot and resolve technical issues related to ServiceNow applications.

  • Work closely with IT support teams to ensure timely resolution of incidents. Platform Maintenance and Upgrades:

  • Perform regular platform maintenance tasks, including upgrades and patch installations.

  • Monitor system performance, troubleshoot issues, and implement performance optimization strategies. Documentation and Training:

  • Create and maintain comprehensive technical documentation for ServiceNow configurations and processes.

  • Provide training and support to end-users and other IT staff on ServiceNow best practices.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

  • BA/BS + 7 years recent specialized or AA/AS + 9 years recent specialized or a major cert + 11 years recent specialized or 13 years of recent specialized experience

  • Active Secret Clearance (no waiver) with the ability to obtain and maintain a TS/SCI

  • DOD 8570 IAT 3 compliance

  • Proven experience as a ServiceNow Developer or Engineer.

  • Strong proficiency in JavaScript, HTML, CSS, and other relevant web technologies.

  • Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog.

  • Knowledge of ITIL best practices.

  • Excellent problem-solving and communication skills.

  • ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.

  • TESA eligibility

  • Clearance Required: SECRET

  • Current and active U.S. Passport

#TMK #NSS

dsg

oconus

jp

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $150,000.00 - USD $165,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/3622/servicenow-engineer/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

Location DE-BW-Stuttgart

ID 2024-3622

Category Information Technology

Position Type Full-Time

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