Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Philips Remote Service Engineer in Stockholm, Sweden

Job title:

In this role, you have the opportunity to :

  • Provide support to customers on our range of Cardiovascular Informatics products.

  • Analyze break/fix issues working with empathy and a sense of urgency to deliver solutions to meet customer/partner needs.

  • Resolution of technical service issues according to standard processes and procedures and specialized understanding of complex product issues.

  • Ensure all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation.

  • Resolving known technical issues.

  • Maintaining a high level of technical competence on Philips’ solutions and related technologies.

  • Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction.

  • Share best practices, knowledge and learning with team and the global support community to enhance the quality and efficiency of customer support.

  • Contribute to the knowledge base and create knowledge base materials.

  • Logging service data required for tracking.

  • Working independently with general supervision on daily work, seeking guidance as appropriate.

Your role

  • Troubleshooting and facilitate the resolution of technical system and application issues.

  • Managing multiple technical issues with varying severity ensuring that cases are prioritized according to severity/impact.

  • Working collaboratively with customers, including system administrators, radiologists, cardiologists, clinical, administrative, and IT staff, as well as Philips teammates to resolve all customer reported issues.

  • Engaging third party vendor support, as required, per standard operating procedures.

  • Documenting in detail customer reported issues and corrective action taken to resolve.

  • Promoting teamwork within our organization and ensuring global technical standards are met, building effective relationships with the service, deployment, and engineering teams.

  • Proactively sharing knowledge, creating knowledge articles, and contributing to our problem solution database.

  • Contributing to service initiatives and activities to enhance the service experience.

  • Ensuring customer satisfaction as measured by our customers: knowledge of customer business operations, response time, resolution time, communication, and employee attitude.

You're the right fit if:

  • Relevant degree or equivalent in computer science or related technology.

  • Previous experience/knowledge of working with databases / Microsoft SQL Server.

  • Previous experience/knowledge of working with Microsoft Windows Servers.

  • Knowledge in system integration/installation and networking as also cardiology workflow integration, including the communication standards used in the industry (XML, HL7, DICOM, IHE)

  • Scripting languages knowledge is preferred ( e.g. PowerShell )

  • Willingness to travel up to 10%.

  • Strong communications skills - written and oral

  • Strong team player/collaborator

  • Demonstrate strong customer relations skills.

  • Ability to inspire confidence and communication with customers from varying degrees of technical ability in a professional manner.

  • Self-motivated and able to work autonomously.

  • Strong analytical capabilities.

  • Ability to work effectively under pressure.

  • Fluent oral and written Swedish and English, preferably also Finnish.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

  • Learn more about our business.

  • Discover our rich and exciting history.

  • Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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