Job Information
Philips Philips Service & Quality Manager Karolinska LSP partnerships in Stockholm, Sweden
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow. As the Service & Quality Manager you are a member of the Philips Karolinska on-site team and the overall responsible person for managing and coordinating
customer service-related operations for the installed base of all equipment (Philips own and sub suppliers) in the Imaging customer contract. You are also coordinating the operational service
related activities in our hospital patient monitoring (HPM) enterprise solution customer contract. In your role you are also operationally managing the on-site service team (2-3 persons) as
a team leader and are mostly based at customer site.
As a part of this you are responsible for:
Member of the joint governance organization with our customer in the Imaging- and HPM contracts (Service & Quality committee, Installation committee, AV group and Steering group)
Assuring Philips meet contractual service related KPI`s / service level agreements.
Cooperate with customer representatives and sub suppliers, maintaining a good relationship
Regular performance reporting and reviews with internal and external stakeholders
Identifying and drive opportunities for service delivery improvements
With speed- and accuracy resolve customer service concerns and issues / escalations.
Managing and coordinating activities (in close cooperation with Philips AV/IT project manager) related to AV (Advanced Visualization) clinical informatics solutions
Managing the overall contractual planned maintenance and upgrade planning
Review warranty claims / manage return material authorization processes for customer returns / customer feedback (when applicable).
Operationally managing and developing the on-site service team as team leader
Invoice and cost controlling
You are a part of:
A dynamic team which is working with our customer; the Karolinska hospital. This role gives the opportunity to have many customer and supplier interactions in different shapes. You will also be a vital part of our Nordic Service Team. In your role you will report to the Philips Karolinska Site Director / Customer Delivery Manager.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
To succeed in this role, you should have the following skills and experience:
Prior experience of technical field service and maintenance, preferably from Med Tech industry.
Education in IT or Engineering (bachelor/master level) is a must have.
Certifications or relevant technical credentials needed in the technical position.
Good track record from successful leadership.
Very good communication skills.
Self-going and result driven with strong personal ownership.
Team player and experience from cross-functional work.
Fluency in English and Swedish – both verbally and in writing is a must have.
Please send your CV in English!
About Philips
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