Job Information
ASCO Aerospace USA Program Manager in Stillwater, Oklahoma
Position Summary
*Position is Located in Stillwater, OK
Purpose of the Job
The Program Manager is the primary point of contact between the customer and ASCO and is responsible for contract administration and application.
The Program Manager maintains oversight of assigned programs to track quality, delivery, engineering, and costs, and ensure on-time delivery and other customer satisfaction objectives are achieved. This requires regular interactions with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders.
This position requires professional and courteous interaction directly (via phone, email, and in-person) with customers to provide information, promptly respond to customer inquiries, and resolve disputes as needed.
Essential Job Responsibilities:
- Monitor and Ensure Customer Satisfaction
To ensure Asco is working towards high level of Customer satisfaction and to act as a single point of contact, position will:
Consolidate and develop relationship with existing customers.
Monitor OTD KPI (internally and customer)
Report and challenge KPI and escalate Operations Organization and Management Committee
Stay informed of and transmit customer complaints to quality department (and to the Delivery Coordinator if relevant) for corrective action plan
Maintain communication and act as escalation level with the customer on all program related issues in close collaboration with the Delivery Coordinator
Prepare the sales budget and MTP exercise
Be responsible for the COM system Data accuracy
Manage customer purchase orders in customer portal and maintain purchase orders and forecast in Mapics
2 .Contract Management
Ensure the application of contract rules and contract obligations in order to manage the customer relationship, by:
Managing purchase orders
Managing technical or other contractual changes (including Transfer of Work) with the organization and with the customers
Managing Accounts Receivables ( RC and NRC)
Preparing and presenting program reviews
Ensuring the definition of all contractual required actions/steps at contract end.
Commercial Management
Assist in Contract Review and Administration of New Business by participating in order to maximize contracts acquisition
Assist in its Business Retention activities to maximize contracts retention (follow-on contracts / contract renewal).
Support in the bidding process
Assist in the bidding process, as assigned, in order to guarantee offers made per customer requirements.
Required Qualifications and Skills:
Education: Bachelor’s degree (B.S.) in Business, Finance or relevant discipline or equivalent relevant experience required.
Skills / Experience :
2 years’ aerospace or manufacturing experience required
Previous customer service experience preferred
Excellent interpersonal and communication skills (English required)
Flexible, open, respectful and loyal individual with strong team spirit
Strong negotiation skills
Intermediate proficiency with Microsoft Office Suite.
Independent and able to work with minimum supervision
Takes initiative and is pro-active
Willingness to travel as needed/when required
Must be currently eligible/authorized to work in the United States.
AAUSA, LLC. Is an Equal Opportunity/Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, citizenship, national origin, gender, age, religion, physical or mental disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
List of Benefits:
Insurance:
Shared Premiums:
Health
Dental
Vision Insurance – shared premiums
Employer Paid:
Employee Assistance Program
Short-Term and Long-Term Disability Insurance provided by company
Basic Life/AD&D Insurance – company provided for employee;
Employee Paid:
Voluntary Life Insurance available for Employee and Dependents
401K with Employer Matching
Vacation
Holidays
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