Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Northwell Health Patient & Customer Experience Specialist in Staten Island, New York

Req Number 26547

Job Description

Job Description

Supports inter-departmental functions to provide optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to ensure patient and family centered care culture, care delivery and hospitality.

Job Responsibility

  • Role models Culture of C.A.R.E. and patient-centered organizational values.

  • Maintains ongoing communication with patients, families and team members.

  • Supports the development, implementation and evaluation of patient/customer experience-based programs, projects and improvements.

  • Gathers key information to prepare presentations, documents and reports.

  • Demonstrates basic understanding of how to collect and interpret patient experience feedback, data and performance metrics.

  • Collaborates with site-based leadership to promote and sustain patient experience strategic plan.

  • Participates in patient/customer experience improvement effofts; provides support for meetings and events.

  • Coordinates educational and training programs aimed at engaging team members in patient/customer experience culture .

  • Provides emotional support to patients, families, visitors and team members (ie during rounding, phone calls and/or other interactions) .

  • Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate .

  • Operates under general guidance and work assignments are varied in complexity and may require interpretation and independent decisions on course of action.

  • Performs related duties as required.

  • All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

  • Bachelor's Degree required, or equivalent combination of education and related experience.

  • 1-3 years of relevant experience, required.

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