Job Information
Stanford University Manager – ITI Service Delivery, Telecommunications in Stanford, California
Manager – ITI Service Delivery, Telecommunications
Business Affairs: University IT (UIT), Stanford, California, United States
Information Technology Services
Post Date Jan 22, 2024
Requisition # 102025
Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
The expected pay range for this position is $130,000 – 160,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
JOB PURPOSE:
Conduct day-to-day first line management of technical unit(s). Provide technical and managerial guidance to direct reports and provide technical knowledge and expertise. Capture and model/map business requirements, develop statements of work as needed, work with clients to understand directions, track priorities, delivery schedules and billing. Serve as project manager for large or special projects, as assigned. Serve as a team manager to track resource utilization and planning, project deliverables and prepare reports to track Service Level Agreements.
*Job Location - Historic Campus (Palo Alto)
CORE DUTIES:
Lead and manage the daily operations of a technical unit, which may include recruiting, hiring, training, developing, evaluating and setting priorities; coordinate business, technical, and educational activities for direct reports.
Be the technical lead for staff for telecommunications services.
Identify, clarify and resolve technical issues within their own area; often serve as the initial managerial escalation point for problems from clients and other staff.
Communicate operational objectives and assignments and delegate to staff. Monitor and report on team performance metrics
Contribute to the development of plans to resolve business issues. Provide strategic planning for their own work group; may assist higher level management in broader scope strategic planning.
Communicate and implement policies, procedures, best practices, recommendations and guidelines in compliance with established university policy and federal and state regulations.
Track service level agreements with clients.
Monitor technology trends and evaluate emerging technologies to recommend for adoption and implementation.
Contribute towards staff development plans to create a strong technical team; recognize and reward excellence; identify areas for growth and institute corrective action plans as necessary. Maintain a team-oriented working environment that promotes a high level of personal commitment and accountability and a continued client focus to deliver services with quality and efficiency.
Participate in IT Infrastructure Escalation Response Team (ITIER) on-call rotation.
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor's degree and three years of relevant work experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
Understanding of relevant technical knowledge and problem resolution.
Strong understanding of Cisco Voice solutions.
Strong customer relationship skills, consensus building skills.
Ability to establish effective working relationships in a diverse environment.
Ability to motivate and mentor staff.
Demonstrated project management skills.
Ability to multitask.
Certifications and Licenses:
- Cisco Voice Certification a plus
PHYSICAL REQUIREMENTS*:
Constantly perform desk-based computer tasks.
Frequently sit, grasp lightly/fine manipulation.
Occasionally stand/walk, use a telephone.
Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
WORKING CONDITIONS:
May require extended hours, evenings and weekends.
May be required to travel to customer locations.
WORK STANDARDS:
Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide,http://adminguide.stanford.edu.
Additional Information
Schedule: Full-time
Job Code: 4805
Employee Status: Regular
Grade: K
Requisition ID: 102025
Work Arrangement : Hybrid Eligible