Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Paychex Supervisor, Customer Service - SurePayroll in St Petersburg, Florida

Overview

Supervises and directs SurePayroll CSR's in the provision of payroll services to clients. Provides leadership and technical advice on product/system to resolve problems. Provides coaching to CSRs and manages performance, including conducting performance evaluations. Responsible for developing and improving the daily work duty skills. Develops a strong understanding of the skill levels of each employee and properly applies those skills to maintaining productivity levels. Establishes and maintains positive image with clients and Specialists. Plays active role in recruiting and interviewing potential new hires.

Responsibilities

  • Supervises, coaches and develops staff; assigns, directs, and checks the work of assigned personnel to ensure quality client service.

  • Provides expertise to resolve client concerns and policy or procedural issues. Collaborates with appropriate personnel to identify and resolve system problems.

  • Establishes and maintains a positive, professional relationship with clients. Contacts tax agencies as needed. Fosters a cohesive relationship between service team and other departments to maintain a unified approach to management.

  • Makes hiring recommendations and evaluates performance; recommends merit increases, promotion or termination, and disciplinary action to maximize organization performance. May act independently of Manager.

  • Supervises knowledge level and skillset of personnel; recommends, implements, and monitors on-the-job training and education to further professional advancement of assigned personnel.

  • Maintains knowledge of changes in payroll laws, policies and procedures to further personal professional development. Reviews and recommends changes to maintain the integrity of the payroll system.

  • Partners with recruiting related to interviewing, and hiring to ensure that the best possible talent is hired.

  • Works with client’s to resolve issues and review payroll service as needed to insure the company maintains the highest levels of client retention. Assists Manager to meet revenue and retention goals.

  • Plans, coordinates, and organizes quarter- and year-end processes to provide accurate and timely tax documents to clients.

Qualifications

  • H.S. Diploma - Required

  • Associate's Degree - Preferred

  • 2 years of experience in customer service/ call center / payroll.

*Paychex is committed to ensuring equal employment opportunities without regard to race, ethnicity, color, national origin, religion, creed, sex, pregnancy, veteran status, age, marital status, sexual preference, gender identity, disability, genetic information, or any other legally protected characteristic. We will make reasonable accommodations for individuals requiring them in accordance with applicable federal and state laws. To request an accommodation during the application process, please contact (585) 385-6666.

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