Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Paychex Supervisor, Customer Engagement Operations - SurePayroll in St Petersburg, Florida

Overview

Supervise, monitor, and direct all activities, workflow and transactional management of client implementation team. Ensures successful on-boarding of new clients to Paychex' products. Partners with and provides support to sales team by supervising the on-boarding and transition process from sales to operations.

Responsibilities

  • Supervises employees in all aspects of new client on-boarding including establishing, maintaining and enforcing that productivity, timeline and quality standards are met.

  • Recruits, selects, hires and evaluates performance of personnel to ensure all department needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.

  • Communicates expectations to the team members and reviews processes on an ongoing basis to ensure team is meeting operational priorities.

  • Develops and maintains relationships with sales, payroll operations, HR Solutions, IT, Accounting partners, and other Paychex service organizations to ensure optimal service to clients with minimal breakdowns between internal Paychex teams.

  • Collaborates with Senior Implementation Coordinator to ensure a smooth on-boarding experience for all clients.

  • Assists in the establishment of policies and implements all policies and procedures relating to the workflow of the assigned team to ensure timely and accurate service.

  • Maintains compliance with state, federal and local laws, as well as standards set forth within Paychex to ensure product and team integrity.

  • Researches and proposes enhancements to existing products’ operational processes to create efficiencies and maintain service levels.

  • Assists Implementation Manager in identifying and reviewing business processes to ensure accuracy, efficiency in productivity measures. Ensures adherence to internal and external client service level standards. Recommends changes necessary to maintain a competitive advantage.

  • Reviews escalated issues and client concerns and makes decisions to ensure proper resolution.

  • Assists Implementation Manager to achieve budget targets through labor and administrative expense controls.

  • Achieves new client satisfaction goals and positively impacts client retention in order to meet overall company strategy.

Qualifications

    • Required

  • 5 years of experience in Related field.

  • 2 years of experience in supervisory experience.

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