Job Information
Patterson Companies, Inc. Software Account Manager in St Paul, Minnesota
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
The Account Manager is responsible for managing the post-sale customer lifecycle with a focus on customer satisfaction and retention in our fast-growing software business. This position will be accountable to improve customer engagement, retention, loyalty and satisfaction of both current and new customers. This person will be familiar with Patterson practice management software and aware of competitive products in the market as well as Patterson’s differentiators. The Account Manager must balance customer needs with company objectives and policies, leveraging expertise in customer relations and product mastery.
Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.
Improve customer retention, resolve issues and expand business throughout the customer relationship lifecycle
Implement streamlined processes to manage post sale activities, including a regular cadence of dynamic customer interactions and ongoing engagement with customers
Effectively meet customer needs and build lasting customer relationships to drive customer satisfaction and loyalty
Grow and enhance customer experience with Patterson software, including reinforcing the product value and differentiation from competitive offerings
Take courses of action or develop customer solutions that appropriately consider available facts, constraints, competitive circumstances and probable consequences
Demonstrates strong advisory and negotiation skills by effectively exploring alternatives to reach outcomes that gain the support and acceptance of all parties
Maintain a high level of knowledge and expertise in Patterson’s Software Solution offerings, including understanding customer workflow and usability
Act as a voice of the customer across the business
Achieve target retention, activity, and customer satisfaction metrics
Collaborate with internal Patterson teams to include sales, marketing, development and customer success to align priorities
Additional Functions
In addition to the essential functions listed above, the incumbent may perform the following additional functions.
Help guide and execute marketing strategies to increase retention, focusing on customer risk and other intelligence.
Accurately log and report daily activities via applicable business systems
Required Qualifications
2+ years account management experience
Bachelor’s Degree in sales, business or marketing, or equivalent experience
Excellent communication skills with ability to quickly build rapport both over the phone and in-person
Active listening skills with ability to effectively qualify customers, offer appropriate solutions, and overcome objections
Strong attention to detail and excellent organizational skills
High degree of professional and customer centric focus required
Well-developed negotiation and consultative skills required
Self-motivated
Thrives in a high activity environment
Ability to thrive in an environment with ambiguity
Excels at having hard conversations while balancing the needs of the customer with the objectives of Patterson
Preferred Qualifications
Experience selling, renewing, training, and/or supporting software in a B2B environment
Dental or health industry experience
Knowledge of Patterson Dental software offerings and vendor partnerships
This position requires occasional travel (25%) in an national area.
PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences are what strengthen us and drive our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
What's In It For You: (http://www.pattersoncompanies.com/careers/default.aspx#section=benefits)
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
401(k) Match Retirement Savings Plan.
Employee Stock Purchase Plan (ESPP).
Paid Time Off (PTO).
Holiday Pay & Floating Holidays.
Volunteer Time Off (VTO).
Educational Assistance Program (Tuition Reimbursement).
Full Paid Parental and Adoption Leave.
LifeWorks (Employee Assistance Program).
Patterson Perks Program.
EEO Statement
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees’ unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.
At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.