Apex Systems, Inc. File Transfer Support Analyst - 1096217 in St. Paul, Minnesota
Description File Transfer Support Analyst Contract through March 2021, may extend Remote/St. Paul, MN Responsible for supporting the process requirements and delivering value of the product based on business objectives and customer feedback. Product value is a combination of delivering business value features via technology experiences that are user friendly, easy to maintain and highly reliable. The CDEI (Client Data Exchange and Identity) team is part of the Institutional Market Technology (IMT) market unit within Enterprise Technology. As a member of the team you will be responsible for day to day file processing support for our employer and group-based products. This includes tracking, monitoring and accurately processing files using the Client File Management (CFM) system. What you would do in this job: Support file exchanges and processing of customer data for Group, FIG (Financial Institution Group) and Canada divisions. Work with our Enterprise Managed File Transfer solution to set up and maintain secure file transfers. Analyze and interpret data from clients in order to answer customer questions and process files. Work with Group clients during their annual enrollment to support their enrollment and ensure accurate data is being processed. Manage workload to meet service level agreements and performance guarantees for both internal and external customers. Work directly with internal and external customers to resolve technical issues relating to the exchange or processing of files in a timely and accurate manner. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. VEVRAA Federal Contractor We request Priority Protected Veteran and Disabled Referrals for all of our locations within the state. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.