Student Veterans of America Jobs

Overview: The Inforce Service Team is hiring a Customer Operations Specialist to join our Team. The selected candidate would join our Inforce Service Team and play an important role of providing service and support to our customers and channel partners. Responsibilities include but not limited to: Respond to our customers; contract holders, channel partners, distribution partners and third parties requesting information on annuity contracts, annuity products, policies and procedures. Provide customers with information and support on pending, administrative and transaction requests. Provide assistance with current contract information, values and quotes. Research and provide recommendations on accommodations that are requested by our channel and distribution partners. Facilitate administrative requests (address changes, beneficiary changes, ownership changes, etc.) Assist our customers with our website, including navigation, transaction processing and troubleshooting. Commit to continuous self-improvement to continue to expand your product and service skills. Qualifications: Series 6 or the ability to obtain within 6 months of start date (Failure to complete required licensure requirements may result in termination). Excellent verbal communication skills presenting a friendly and professional manner at all times. Ability to manage multiple tasks. Strong attention to detail, maintaining accuracy while meeting deadlines. A genuine commitment to providing a positive service experience. Effective written communication skills, providing grammatically correct and concise correspondence. Self-initiative in using available resources for researching and responding to customer questions, demonstrating strong problem-solving skills and attention to detail. Working knowledge of annuity products and procedures. Ability to work quickly and accurately under pressure. Ability to work well independently and as a team member. Be a contributing member of a team partnering with co-workers across the department to provide better service to our customers, offering recommendations for improving how we do business. Ability to work overtime upon request. Strong and collaborative team player. Preferred Qualifications: Securian Individual Annuity product knowledge. Previous experience working in and navigating Salesforce. Working knowledge of annuities life cycle, from issue to pay out. #LI-Hybrid Physical Job Requirements: Ability to work at least 40 hours per week. Ability to utilize keyboard, mouse and computer for approximately 1-4 hours per day. Ability to utilize virtual meeting platform/phone for approximately 1-4 hours per day Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire. Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our . This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click To view our legal statement click Securian Financial Group, Inc. considers applicants for all positions without regard to race, color, creed, religion, national origin, sex, gender identity, sexual orientation, genetic information, age, marital or familial status, status with regard to public assistance, disability, or Veteran status. All applicants will be considered solely on the basis of their qualifications.