Job Information
Federal Reserve System Site Reliability Analyst in St. Louis, Missouri
Company
Federal Reserve Bank of St. Louis
Working closely with a dedicated team comprised of operational support, developers, testers, business analysts, product owners, and scrum masters to prioritize, refine, and deliver quality solutions for the Central Accounting Reporting business line.
Analyst will support both the CARS and SAM applications. These applications are responsible for supporting accounting and financial reporting from federal program agencies and are used to create the Monthly Treasury Statement (MTS), and the annual Combined Statement (CS) reports.
The role will provide application support for Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures.
Responsibilities
Monitor infrastructure health, system data interfaces, data ingestion processes using observability software (e.g. Grafana and OpenSearch)
Review application, infrastructure and user logs when incidents occur and to satisfy security compliance activities
Respond to system observability alerts and user feedback by providing first level help for business operations to ensure application availability in all environments
Collaborate with application development and infrastructure support teams to resolve application issues, execute release builds, support testing and coordinate disaster recovery activities
Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreements (SLA)
Manage requests, incidents, and change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.)
Ensure application maintains operational processes to support security, audit, and business continuity compliance
Work directly with federal agencies, financial institutions, and vendors to resolve complex application and interface issues
Participate in on-call rotation (24x7) shared amongst operational support team members
Qualifications
B.A., B.S. or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study
At least 3 years’ experience
Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions
Excellent problem solving, organizational, and analytical skills
AWS certification or commensurate work experience preferred
In-depth knowledge and ability to execute and write ad-hoc database scripts
Strong technical skills with the ability to coordinate, manage, and ensure the success of deployments
Ability to analyze technical issues and communicate with technical and non-technical audiences
Experience with tools such as Jira, Everbridge, Apptio, CloudWatch, DBHawk, Athena, Grafana, or OpenSearch a bonus
Understand and can trace transaction, batch, and file processing flows
Less than 5% travel
US Citizenship required
Total Rewards
Bring your passion and expertise, and we'll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.
Salary: $72,200-$92,000
In addition to competitive compensation, we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance:
Generous paid time off
Flexible on-site work arrangements
Tuition & Training assistance/reimbursement
401(k) match & Annuity/Pension fund
Top-notch health care benefits
Child and family care leave
Professional development opportunities
And more...
At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank’s culture (https://www.stlouisfed.org/careers) .
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Information Technology
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)
OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.
OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.
Why Our People Choose Us:
Our reputation precedes us
There will always be room for personal growth
Our people are first
You’ll find the right balance
Your responsibilities will be meaningful
We hope that you will be our future colleague.