Job Information
Equifax, Inc. ACA Product Success Manager - J00158051 in St. Louis, Missouri
The ACA Product Success Manager is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax ACA solutions, as well as driving adoption and retention.
This is a hybrid role based out of St. Louis, Missouri.
What You'll Do
- Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
- Act as the connecting thread for internal teams with the customer across the customer journey
- Drive customer advocacy in resolving customer issues from acquisition through adoption, use, and value realization
- Serve as a trusted adviser and advocate for clients by monitoring and maintaining customer health and creating customer success plans with each client
- Partner with Account Executive(s) in preparing and conducting quarterly business reviews
- Utilize voice of the customer to inform product roadmaps
What Experience You'll Need
- At least 5 years of sales experience through management consulting, customer success, account management, business development, or another client-facing role
- At least 5 years of experience promoting value through the customer experience using knowledge of customer success processes
- At least 3 years of experience working with complex, multi-divisional, multi-geographical customers
- At least 3 years of experience working with cross-functional teams
What Could Set You Apart
- Bachelor's degree in related discipline or equivalent experience
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity