Job Information
Marriott Service Express Supervisor in St. Julian's, Malta
Job Number 24029919
Job Category Rooms & Guest Services Operations
Location The Westin Dragonara Resort Malta, Dragonara Road, St. Julian's, Malta, Malta
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
This position’s main function is to assist the Service Express Manager and Assistant Manager in the overall operation of the Service Express Department, whilst ensuring that all incoming calls and requests within the Call Centre and Room Service are attended to in a way that exceeds guests’ expectations and in accordance to Westin Brand Standards.
Other responsibilities include the smooth running of the Business Centre, supervision of the Doormen and Reef Gate during the summer months.
In performing this role, the successful applicant should ideally meet the following requirements:
In possession of a Diploma in Hospitality/Accommodation Operation/Restaurants & Bars Operation or equivalent
A minimum of 1 year work experience within the Hospitality Industry
Good communication skills including fluency in English and in other languages
Supervisory skills
Proficiency in the use of computer and preferably knowledge of Opera
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.