Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Chenega Corporation Senior Helpdesk Specialist- VA in Springfield, Virginia

Senior Helpdesk Specialist- VA

Springfield, VA Join our Talent Network

Chenega Agile Real-Time Solutions (CARS)

C-CARS-24-022

Company Job Title: Senior Helpdesk Specialist

Clearance: TS/SCI

Location: Springfield, VA

FLSA Status: Exempt, Full Time, Regular

Summary:

Helpdesk Specialist provide superior customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk

This position is contingent upon contract award and government funding of the program.

Duties and Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software

  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution

  • Responds to email or chat messages for customers seeking help

  • Walks customers through problem-solving process

  • Runs diagnostic programs to resolve problems

  • Follows up with customers to ensure issue(s) were resolved

  • Gains feedback from customers about system usage

  • Runs reports to determine malfunctions that continue to occur

  • Creates a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk

  • Attempt First Call Resolution (FCR) for all requests received

  • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution.

  • Ability to support a 24x7x365 operations center, including supporting swing shifts from 6am-2pm, 2pm-10pm, or 10pm-6am and weekend shifts

  • Supervisory Responsibilities: No

  • Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • Associates Degree plus eight years of relevant experience

  • Operational experience with ServiceNow

  • Experience in the Intelligence Community

  • Exhibit excellent customer service, organizational and time management skills

  • DoD 8140 (formerly 8570.01-M), IAT Level I: Must have current A+ CE or Security+ CE Certification

Knowledge, Skills and Abilities:

  • Must have the ability to demonstrate strong business and organizational skills and have outstanding communication skills, both verbal and written.

  • Must be able to handle confidential information with discretion.

  • Must be detail oriented with the ability to manage multiple tasks.

  • Motivated self-starters.

  • Attention to detail

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

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