Job Information
Burrell Behavioral Health Client Access Supervisor in Springfield, Missouri
Job Description:
Job Title: Client Access SupervisorLocation: Springfield, MissouriEmployment Type: Full-Time
Job Summary:Do you have exceptional communication and leadership skills, along with at least two years of related experience in a medical office, hospital, or customer service environment? Are you passionate about providing top-quality customer service and improving processes to enhance the client experience? Join our team at Burrell Behavioral Health as a Client Access Supervisor!
As a Client Access Supervisor, you'll provide day-to-day leadership for the performance of client access functions, including overseeing scheduling and timecards, answering phone calls and emails, supervising and hiring staff, and maintaining confidentiality of client and proprietary business information. Your main responsibilities will include providing direct oversight and support of the Client Access teams, promoting operational efficiency, enhancing the client experience, and adhering to compliance guidelines.
Springfield, Missouri offers a high quality of life, with a low cost of living, ample outdoor recreational activities, and a thriving arts and cultural scene. Join us in delivering exceptional customer service and advancing your career in healthcare administration!
Position Perks & Benefits:
Employee benefits package - health, dental, vision, retirement, life, & more**
Paid time off - 29 days per year including vacation & holiday pay
Top-notch training - initial, ongoing, comprehensive, and supportive
Career mobility - advancement opportunities/promoting from within
Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Key Responsibilities:
Oversee scheduling and timecards of all office employees to ensure productivity and deadline attainment
Answer phone calls and emails from customers and clients and direct them to relevant staff
Supervise and ensure compliance with departmental policies and procedures, and relative to client check-in and check-out
Monitor non-clinical office supply inventories and order accordingly
Interview, hire, and assist with training new team members; coach and mentor existing team members
Place an emphasis on client quality, convenience, and customer service
Participate in disciplinary actions and performance evaluations
Implement programs and practices designed to improve operations, staff retention, and employee engagement
Ensure all cash management procedures are followed
Maintain confidentiality of client, employee, and proprietary business information
Understand and follow all company policies and practices regarding HIPAA and CFR Part II
Attend all required management meetings and trainings
Perform additional duties and projects as assigned by leadership
Education and/or Experience Qualifications:
Associate's degree or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired
Minimum of two-years related experience preferred in medical office, hospital, medical call center or similar customer service environment
Additional Qualifications:
Excellent oral, written, and interpersonal communication skills
Ability to build effective relationships within and across departments
Strong customer service orientation skills and ability to multitask and be a team player
Ability to work independently, strong time management and organizational skills
Brightli is on a Mission:At Brightli, we are dedicated to improving client care, reducing the financial burden of community mental health centers through shared resources, increasing access to mental health and substance use care in our communities, and evolving the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees