Job Information
CVS Health Member Communication - Analyst in Springfield, Illinois
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
POSITION SUMMARY:
The Analyst, MCO is responsible for coordinating all aspects of the operational process to deliver the requested communications with the desired channel, accurately, timely and within allowable budget. This individual acts as point of contact to the business requester for all assigned communication projects. He/She will help educate requester on communication options or pull in other subject matter experts to assist with custom needs. This position will be responsible for tracking and the completion of multiple projects of varied complexity simultaneously. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects.
This role will need to partner across all MCO teams and various external vendors to foster relationships, address questions, gain operational knowledge, and track progress against those requests.
This individual will also be trained on various operational processes supported by MCO teams to assist with execution during times of elevated volumes.
PRIMARY DUTIES AND RESPONSIBILITIES:
Coordinate all activities against defined SOP/Work Instructions related to operational processes to execute communications in either print or digital channels for all assigned projects to ensure completion accurately, on time and on budget. Includes coordination across internal and external partners related to template set-up, member targeting/data, composition, quality assurance and client contractual requirements. Track all progress and details within defined workflow tool. Assist with all research and trouble shooting for all assigned executions, including root cause analysis exercise when applicable.
Provide support to business requesters by educating them on options, answering questions/problem solve, understand & capture final requirements, participants in internal calls, etc.
Special projects as assigned, related to ongoing improvement and expansion
Assist with comprehensive Root Cause Analysis (RCA), short term remediation actions and long term mitigation actions
EDUCATION:
Bachelors Degree Preferred but not required
REQUIRED SKILLS:
Organizational/Project Management skills
Strong Communication skills including ability to present and clearly articulate information to their Manager
Problem Solving capabilities / Pro-active identification of areas requiring improvements
Critical Thinking to actively and skillfully conceptualize, apply, analyze, and/or evaluate information
Ability to prioritize and handle multiple work tasks on an on-going basis.
Highly motivated and able to work with limited supervision within established guidelines.
Proficient in Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint
Proficient in workflow tools (Aprimo, Eproject, SalesForce, etc.)
Working knowledge of Microsoft Visio and Project
PREFERRED SKILLS:
General understanding of PBM Operations
Ability to adapt to an ever-changing environment
Ability to influence and skills in persuasion
Working knowledge of Microsoft Visio and Project
Pay Range
The typical pay range for this role is:
$43,888.00 - $93,574.80
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)
We anticipate the application window for this opening will close on: 10/11/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.