Job Information
The Salvation Army Northwest Division Program Attendant TWIN in Spokane, Washington
Description MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination. SCOPE OF POSITION: This position follows policies and procedures for The Way In Center Bridge Housing Program under the direction of the Lead Program Attendant, Assistant Program Manager and/or Program Manager. The Program Attendant provides support, direction, and supervision of guests of The Way In Center Bridge Housing Program. The Program Attendant works with individuals who are struggling with issues related to homelessness, mental health, addiction and/or chronic illness. The Program Attendant is responsible for demonstrating and inspiring hope, trust, and a positive outlook. They will cultivate connections with a broad range of community-based service and support. The Program Attendant will work as a team member to provide safe shelter. The Program Attendant may have contact with public or office environments that may risk exposure to irrational/hostile behavior, typical/extreme weather conditions, contagious parasites/diseases or contact with domestic animals. EDUCATION AND WORK EXPERIENCE: High School Diploma or Equivalent KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 21 years of age or older Knowledge of Social Services, local resources, and referrals as appropriate Possess general computer and keyboarding skills Knowledge of Microsoft Office (Word, Excel), and recordkeeping systems, or be willing to learn Effective verbal and written communication Demonstrate effective personal and situational awareness Flexible, relatable, and reliable; manage time effectively Self-motivated and work with minimum supervision Be an active listener by asking questions and reflecting on what is said Maintain healthy boundaries with guests and fellow staff members Make decisions based on the Established Policies and Procedures manual ESSENTIAL DUTIES: Represent The Salvation Army and respect and work within its Christian tenets Meal Service: set-up, serving, and clean-up Supervise guests and the facility to provide a safe, clean, and pleasant environment Maintain required level of security each shift Maintain TSA facilities for cleanliness and safety from abuse or vandalism Ensure supplies are properly stored and ready for the next Program Attendant or guest Complete documentation and data entry tasks on assigned shifts without delay Answer and direct calls to appropriate employee or guest Schedule/provide guest transportation to/from appointments, meetings, employment as required Maintain the lobby area and bulletin boards Successfully participate in TSA Spokane's Employee Development training Assist with seasonal/special events as assigned Possess a valid Driver's License Pass a Criminal and Driver Background Check Have or complete de-escalation training Current WA State Food Handler's Card, Bloodborne Pathogen and CPR/First Aid Certification or obtain within 30 days of hire GENERAL DUTIES: Other duties as assigned PHYSICAL REQUIREMENTS: Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead Operate a telephone Operate a desktop or laptop computer Lift up to 30 pounds regularly and 50 pounds occasionally Access and produce information from a computer Understand written information Sweep, clean, shovel snow, operate snow blower; perform janitorial tasks as needed Qualified individuals must be able to perform the essential duties of the position with or without acc