Job Information
Clearwater Paper Corporation Coordinator III-MI Quality & Claims in Spokane, Washington
Description At Manchester Industries, a Clearwater Paper Company, we provide unparalleled service and the best solutions in Paperboard Sales, Sheeting, and Distribution. Since 1978 we have helped our customers meet the daily demands of the commercial printing, publishing, point of purchase display, specialty packaging, and folding carton industries. Through innovation and continual improvement in precision converting technology, we provide prime paperboard grades from leading mills to paper merchants and packaging companies. With vast inventories at Manchester's 5 strategic locations: Virginia, Pennsylvania, Indiana, Michigan, and Texas, we maintain 14 precision sheeters, 9 guillotine trimmers, 4 carton packing lines, and 2 slitter rewinders within 450,000 combined square feet of manufacturing and warehousing space. The goal of Manchester Industries is to provide an exceptional service platform with our staff of committed employees. Through working with customers and suppliers together, we are able to find profitable and proficient solutions in this ever-changing marketplace. What you will do: Quality Control & Quality Assurance Work with quality/supply chain team to identify, design, and implement improvements to quality and claims systems, processes, procedures, documents, etc. Provide support to Technical, Sales, Marketing, Manufacturing, Supply Chain, and others as needed to ensure customer expectations are understood, met, and any complaints resolved. Proactively working with vendors/suppliers in the management of materials and products to prevent rejected material. Interact and communicates with suppliers and production crews to give and receive quality-related feedback. May provide training for supervisors, operators and others on quality requirements and procedures to ensure the use of good practices. Coordinate and participate in monthly Quality Conference calls for the site. Conduct annual reviews of quality checks and measures. Customer Feedback & Claims Analysis Work with Sales, Quality, Technical, and Manufacturing to investigate and resolve customer complaints. Ensure effective data tracking systems to enable quality reporting. Provide regular reports and conducts regular reviews of customer feedback trends to Quality and Supply Chain Manager, Operations Managers and business leaders.. Use proven data collection and analysis techniques to correlate data, make recommendations for corrective and/or preventative actions and plans, driving to resolution of issues and continuous improvement in area of responsibility. Administer reporting systems, including weekly and monthly quality reports. Coordinates and may lead customer visits, audits, surveys. Claims Management Responsible for initial customer complaint resolution; recognize when to escalate as appropriate Receive, document, and resolve consumer complaints; escalate as appropriate Oversee the processing of claims dispositions to include credits, debits, accruals, reporting of claims information and processing Return Material Authorizations (RMAs). Develop and prepare KPI reports, maintain dashboards and reporting. mechanisms, ensuring accuracy and timely reporting of claims activity, costs and other performance key metrics. Inventory Control Investigate and resolve non-conforming product incidents, customer feedback and complaints, providing corrective action reports, as needed. Move material from reject handling and work with the plants and management to get timely responses to adjust inventory accordingly. Manage movement of items to auxillary warehouses when appropriate. Process and monitor discrepant materials database which may include Internal damage reports, customer complaints, scrap and return items. Review aged inventory for recommendations in maximizing its use and sale. Assists i