Job Information
Dubai Holding Guest Service (PBX Teleoperator) - Reservations - Jumeirah Port Soller Hotel & Spa in Spain, Spain
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range, a UNESCO Heritage site. The hotel offers three restaurants, two bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.
An opportunity has arisen for a PBX Agent position to join our Reservations Department.
To confidently operate Switchboard consoles, paging system and associated computer equipment in accordance with departmental procedures.
To fully understand the functions of each key on the Switchboard.
To accept and relay messages of guest and hotel guests, visitors, outside callers, and staff.
To provide that 'Extra Service'. Our hotel’s reputation is built on this standard.
To project the image of "nothing is too much trouble" to all telephone callers.
To provide first class service and information to hotel guests, visitors, outside callers, and staff.
To be proficient in all aspects of emergency procedures.
To remain calm, alert, and efficient in the event of a major incident or problem at the hotel, remember that this role is vital in such instances.
Contribute to and maintain a clean, orderly, and businesslike working environment, ensuring minimal background noise and conversation, which could transmit through sensitive headsets, through to callers.
To be familiar with all extensions in the hotel and the staff who use them.
To be familiar with Mercury Operator Services.
To be familiar with all equipment suppliers' telephone numbers in the event of any faults occurring, enabling you to report the fault.
To take F&B reservations and In room dining orders and process all details according to the hotel’s policies and procedures to the highest standard.
To be familiar with Sevenrooms system.
To action and respond messages received via E-Butler.
Other Duties
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
To provide friendly, courteous, and professional service always.
To report for duty punctually wearing the correct uniform and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To maintain good working relationships with your colleagues and all other departments.
To ensure you read the hotel's Colleague Handbook, understand, and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To respond to any changes in the department as dictated by the needs of industry, company, or hotel.
To attend training and meetings as and when required.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Qualifications:
Essential
Excellent level of English
Competent computer skills, word, excel, power point.
Excellent communicator at all levels
Effective organizational skills: able to prioritize tasks and self-manage a demanding workload.
Excellent presentation skills
Friendly, approachable, and professional
Experience:
Desirable
Minimum of 1 year Call Center experience
Experience with the Opera PMS system
Experience in the 5-star market
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value
diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including
locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process.
We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely
on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
This Arabian themed waterpark in Dubai offers breath-taking views of Burj Al Arab Jumeirah, Jumeirah Beach Hotel and
Madinat Jumeirah. A day at this waterpark means one adrenaline rush after another! Hurtle down the 33m high Jumeirah
Sceirah reaching speeds of 80 kmph, try the 1.5m high waves at Breakers Bay or scream your lungs out with your friends as you ride together on Tantrum Alley !
The fun isn’t just for our guests - everyday as a Wild Wadi Waterpark™ colleague promises to be a fun and memorable
experience!
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