Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

RWJBarnabas Health Patient Access Representative in Somerset, New Jersey

Patient Access RepresentativeReq #:0000150490

Category:Billing/Collections/Registration

Status:Per Diem

Shift:Day

Facility:Rutgers University Medical Grp

Department:Rutgers Call Center

Location:

Rutgers University Medical Grp, 379 Campus Drive, Somerset, NJ 08873

Job Overview:

Our Patient Access Representatives is a Hybrid positions which provides prompt and consistent service to support RWJBarnabas Health s mission to become the leading academic and preferred community network throughout the state of New Jersey for patients who seek exceptional care fostered by fully integrated, interdisciplinary approaches to the prevention and treatment of illness.

Manages all incoming calls, external and internal referrals for appointment scheduling. Fields incoming inquiries and requests, matching patients to the best possible service, physician, and appointment based on their diagnosis, geographic location and preference. Provides friendly service for patients and caregivers, referring providers, RWJBH providers and staff. Ensures all required demographic, financial, referral/authorization, clinical, and other registration data is accurately scheduled, collected, verified, and communicated appropriately.

This position is primarily remote however the first 5 weeks of training will be in person. After successful completion of training, you will work remotely but will be required to come into the office as needed.

Qualifications:

Required:

  • High School Diploma or General Education Degree (GED)

  • One to three (1-3) years of Customer Service Experience

  • Computer and Microsoft Office proficiency

  • Excellent verbal and written communication skills.

  • Ability to talk and type simultaneously.

Preferred:

  • Associates Degree or Bachelor s Degree

  • High volume phone or call center experience

  • Experience in healthcare

  • Ability and interest to learn clinical information and criteria

  • Flexibility to work any shift during operating hours and to work from home as warranted

  • Knowledge of Medical Terminology

Scheduling Requirements:

  • Shift working: 8 hours between the timeframe of 8:00 a.m. - 6:00 p.m. (start and end times may vary)

  • Day Shift

  • Full Time Monday through Friday

  • 5 Weeks of training required in Somerset, Edison or New Brunswick, NJ

Essential Functions:

  • Schedules and confirms patient care appointments across all clinical areas and specialties

  • Demonstrates good judgment in scheduling visit types that best meet the needs/availability of the patient while also supporting system objectives, policies, and procedures

  • Verifies insurance eligibility and gathers all other detailed information required for registration and patient charting

  • Accurately documents patient information, questions or notes in the Electronic Medical Record (EMR) system

  • Demonstrates exceptional customer service and appropriate telephone etiquette at all times

  • Promptly handle patient complaints, issues or problems and escalate to Supervisor or department as appropriate

  • Maintains confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

  • Paid Time Off (PTO)

  • Medical and Prescription Drug Insurance

  • Dental and Vision Insurance

  • Retirement Plans

  • Short & Long Term Disability

  • Life & Accidental Death Insurance

  • Tuition Reimbursement

  • Health Care/Dependent Care Flexible Spending Accounts

  • Wellness Programs

  • Voluntary Benefits (e.g., Pet Insurance)

  • Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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