Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Foundever Customer Care Specialist with Portuguese and English in Sofia, Bulgaria

Customer Care Specialist with Portuguese and English

Req ID#: 383360

Sofia, Bulgaria, BG

Job Description:

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

Description

The role:

  • Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer telephone, email or chat contacts

  • Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators

  • Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app

  • Navigating multiple systems simultaneously in order to update e-records promptly and accurately

  • Proactively provide support and assistance to colleagues and work together as a team to provide feedback and suggestions to help the company grow & retain its customer base

  • Maintain confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure

The candidate:

  • Has good command of English B2

  • Has very good level of Portuguese language - at least level C1

  • Has experience in a contact center or customer facing role is beneficial

  • Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed

  • Can adapt quickly to changes in products, process and technology

  • Has proven track record of excellent attendance and time-keeping

  • Has excellent MS Office Professional skills

We offer:

  • Competitive remuneration scheme

  • Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities

  • Working schedule: Monday - Friday 11:00 - 20:00;

  • To join a young and dynamic team in multinational environment

  • Opportunities for long-term professional career

  • Entitlement to company internal training and development accordingly global standards

  • Full time employment (open for part-time options)

We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used, and kept for the purposes of the recruitment at Foundever.

Job Segment: Customer Service

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