Job Information
Johnson & Johnson Consumer Inc Manager, Global Social Media & Sys Suppt in Skillman, New Jersey
Description
Kenvue is currently recruiting for:
Global CxO - CC Manager Global Social Media and Privacy Support
This position reports into Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology & Systems Support and is based in the United States or Canada and able to primarily work Eastern Standard Time (EST) business hours..
Who we are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here.
Role reports to: Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology
Location: US or Canada
Travel %: 5%
Pay: $123,000 - $166,000
What you will do
The Global CxO - CC Manager Global Social Media and Privacy Support is responsible for coordinating and supervising the day-to-day system support activities for the Global Consumer Care (GCC) organization at the Global, Regional and Market levels.
This will be done across systems (i.e., Sprinklr, OneTrust, Jira, web forms on Salesforce Communities, etc.) and include:
defining strategies and associated processes to deliver efficient, accurate, consistent, and effective solutions to business problems,
leading the strategic and tactical implementation and maintenance of the systems and processes that enable social media management,
partnering with Privacy, Corporate Technology (CT), and other cross-functional partners to lead the strategic and tactical assessment, design, implementation, maintenance, and global standardization of the Tier 1 processes required to comply with Data Subject Access Rights (DSAR) defined within Local Privacy Regulations across multiple countries,
assessing the impact of and supporting software-as-a-service (SaaS) releases,
leading global and regional projects
leading periodic system review activities,
acting as a subject matter expert for social media and privacy systems and processes.
This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences.
Furthermore, this role will seek, assess, design and build new Consumer Care initiaves that drive growth and efficiencies to enable best in class consumer experiences.
Helping to maintain high compliance while reducing complexity is also an objective of this position.
In addition, the Global CxO - CC Manager Global Social Media and Systems Support will own Global CxO - Consumer Care Social Media-related Procedures, INCs, INVs and CAPAs and oversee DSAR Tier 1-related work instructions.
The goal of this position is to ensure the day-to-day Global CxO - Consumer Care Social Media Management and DSAR Tier 1 Management work is delivered on-time and with quality.
Key Responsibilities
Lead inter-departmental collaboration associated with complex projects, ensuring that all diverse stakeholder requirements are considered in the development of robust change management plans.
Manage complex change management projects, including managing requirements, stakeholder expectations, timelines, and project resources.
Ensure the usability and integrity of system updates by reviewing all change management requests for accuracy, completeness, and applicability to business rules.
Optimize processes around the world, driving toward harmonized ways of working and standard process(es) as much as it makes sense, while allowing for flexibility as required by specific local/regional business needs.
Own Work Instructions and SOPs required for the systems and processes that enable social media activities managed by Consumer Care.
Notify stakeholder(s) of system change/addition requests and obtain appropriate approvals prior to processing requests within the necessary system.
Support SaaS release activities and solution deployment activities as appropriate, including but not limited to:
Support identification and prioritization of system improvement opportunities.
Conduct impact assessments working with cross-functional partners as needed.
Notify stakeholder(s) of changes & their impacts and obtain appropriate approvals prior to processing requests within the necessary system(s).
Create test scripts for execution by another or execute test scripts created by another.
Work with Business Owner and Technical Application Owner to identify and execute any activities necessary to support cutover and hyper-care.
Manage key tasks, including:
Overseeing reconciliation and threshold reporting processes.
Leading remediation, optimization, and standardization of social account credential management.
Building strong relationships with Global Messaging services to optimally oversee shared mailbox management, social account recovery, social account two-factor authentication and similar remediation, optimization, and standardization.
Overseeing secure data...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity