Job Information
Synergo, LLC Aerial Adventure Tour Lead Guide in Sitka, Alaska
About Sheet'ka Treetop Adventures Sheetka Treetop Adventures is an inclusive community of people working together in the outdoors using Aerial Adventure as a tool for fun, growth and change. As a part of the NW Adventures family of adventure companies, co-owners Erik and Jennifer Marter (alongside many others) have launched adventure companies that invite each guest to enjoy the natural environment, engage in new challenges and make memories with friends and loved ones. We do this by having an excellent staff, a well-maintained tour and creating a welcoming environment where everyone feels safe. We encourage you to learn more about who we are and our culture before applying by looking at our website. We want you to be confident that Sheetka Treetop Adventures is a good fit for you!
The Role An Aerial Adventure Tour Lead Guide is responsible for delivering physically and emotionally engaging adventure tours on our challenge course while demonstrating excellent customer service by acting with a guest comes first attitude. Guides connect and respond to the needs of guests, supervise tour guides and are responsible for emergency response and rescues while following all operational policies and procedures to minimize risk and ensure quality program delivery in a manner consistent with Sheetka Treetop Adventures policies and values.
Your Responsibilities Lead adventure tours on the aerial adventure course, provide an interactive and enjoyable experience for guests; be comfortable leading groups ranging in age from children to older adults. Properly fit, train, and monitor guests in the use of all personal protective equipment. Create a fun and safe work environment. Set the mood of the company and guest experience by reflecting a positive enthusiastic tone. Effectively lead guest activities and oversee guides to ensure anexcellent customer experience and timely delivery of tours. Take the lead role in Emergency Action Plan (EAP) response and complete all associated paperwork. Complete daily opening and closing of the program and support areas and conduct course/equipment inspections. Additional duties as assigned by supervisor.
Supervisory Responsibilities This position assists in the supervision of guide staff.
Equal Opportunity Statement | NW Adventures is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.