Job Information
TAK Communications Onsite Help Desk Technician in Sioux Falls, South Dakota
Onsite Help Desk Technician
Sioux Falls, SD (http://maps.google.com/maps?q=Sioux+Falls+SD) •Information Technology
Description
TAK Communications is a leading national telecommunications and broadband service provider that offers full value chain communications services and solutions to its customers across the US, from project management, engineering, and construction to drops, fulfilment and door-to-door sales in over 40 states. TAK Communications prides itself on being a trusted business partner for its customers in the broadband and communications sector, providing solutions that exceed their expectations.
We are seeking a Help Desk Technician to join our team in our Sioux Falls, SD office (this is not a remote role - must be onsite). In this role, you will help support the TAK organization by providing technical support and troubleshooting to users who encounter problems with their hardware, software, or network devices.
Why TAK?
Full Time
Paid Weekly
Full Benefits Package (Medical, Dental & Vision)
Paid Time Off
401(k) with Company Match!
25K Company Paid Life Insurance
Independent Work & Team Collaboration
Career Development & Advancement Opportunities!
The Role
Provide a high level of service to the entire organization
First point of contact for all employees regarding IT related issues
Respond to user requests and inquiries via phone, email, chat, or ticketing system
Diagnose and resolve technical issues related to computers, printers, routers, applications, and other IT systems
Provide guidance and instructions to users on how to use IT equipment and software
Escalate complex or unresolved problems to senior technicians or IT managers
Install, configure, and update IT hardware and software, as well as perform backups and data recovery
Monitor and maintain IT inventory and documentation
Follow IT policies and procedures, as well as security and privacy standards
Report and document IT incidents and solutions
Participate in IT projects and initiatives, as well as provide feedback and suggestions for improvement
Requirements
Associate’s or bachelor’s degree in Computer Science, Information Security, or a related field; or equivalent experience
Knowledge of common IT hardware, software, and network systems and protocols
Proficiency in Microsoft Windows as well as Microsoft Office or other productivity applications
Ability to troubleshoot and solve technical problems in a timely and effective manner
Excellent communication and customer service skills, as well as the ability to explain technical concepts to non-technical users
Attention to detail, accuracy, and organization
Ability to work independently or as part of a team, as well as under pressure and with minimal supervision
Willingness to learn new technologies and skills, as well as adapt to changing IT needs and demands
Ability to work a flexible schedule with varied hours; some evenings and weekends as needed
Valid driver’s license
Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)
Equal Employment Opportunity (EEO) Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.