IBM Customer Success Manager in Singapore, Singapore
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Your Role & Responsibilities:
A Customer Success Manager drives business value and technology outcomes throughout customer lifecycle with C&CS (Cloud & Cognitive Software) Growth Offerings to support Hybrid Cloud Platform strategy.
Responsible for use case identification and value realization for C&CS Growth Offerings
Architects and co-creates MVP alongside customer practitioners
Drives increased usage and adoption for C&CS Growth Offerings
Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud
Demonstrates value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption
Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process
To be successful in this role, you will have to:
Exude deep understanding of customers and value, customer business and technology needs; becomes the face of IBM to the customer
Co-defines customer roadmap for implementation and value realization alongside customer
Possess Technical knowledge to drive adoption. Serves as a trusted expert for customers cloud migration and deployment of C&CS Growth Offerings
Conduct workshops with customer to align IT architecture , integration & migration requirements
Execute customer success plan to drive adoption post-deployment
Build and execute retention and expansion plays
Technical understanding and hands-on experience with Containers, OpenShift or equivalent, Value Prop, Use Cases, Competitive Differentiation
Technical understanding of IBM Middleware / Software / Cloud Services or equivalent
Experience with enterprise software implementations
Ability to show customers how to 'use' the offerings to get to first productive use and proactive expansion
Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
Analytical mindset and problem-solving skills
Understanding of enterprise software implementations, SaaS / IaaS / PaaS and cloud applications
Strong interpersonal relationship building and executive communications skills
Can manage multiple customer accounts and projects simultaneously
5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
Experience working with OpenShift or equivalent and Hybrid Cloud & AI Growth Offerings
Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
Required Technical and Professional Expertise
As stated above.
Preferred Technical and Professional Expertise
As stated above.
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.