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Job Information

RTX Corporation Customer Service Representative in Singapore, Singapore

Date Posted:

2024-04-15

Country:

Singapore

Location:

18 Loyang Lane, Singapore

Position Role Type:

Unspecified

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Under general supervision, serves a liaison for assigned customers, overseeing all elements of customer relationship activities.

Directly responsible for creating customer satisfaction by providing outstanding Customer services which include but no limited to :

  • Answering customer inquiries pertaining to repair order status, warranty, pricings, general billing questions through email/ phone, at times offering immediate or alternate repair/service solutions.

  • Prepares repair/overhaul/SB estimates and transmits information to the customer using appropriate method of communication.

  • Conducts billing review before delivery and invoice of a repair order are generated. Also responsible for the creation of outbound delivery by ensuring that ship-to-point and freight term meets the customer's requirement.

  • Responsible for the management of Transship/subcontract repair activities. Ensuring TAT commitment and performance by both parties are met.

  • Responsible for all rental pool, DP100, subassembly replacement administration. Maintain accountability system on Collins Rental/Exchange units and coordinate movements of units with customers and shipping to allow for effective and efficient processing of orders.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all Singapore positions require a background check, which may include a drug screen.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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