Dell Software Senior Engineer in Shanghai, China


ECS Engineering team is looking for a hands-on, passionate, results-oriented, inventive software engineer to work in ECS Operational Engineering (OE) Team. Candidates should understand software development, have excellent debugging and troubleshooting skills, be able to deliver quick fixes for hot issues and be eager to improve product quality and reliability.

The ECS Operational Engineering Team supports customer issues by performing troubleshooting, inspection and patch delivery. On one hand OE team works closely with ECS Development team on the hot fixes, potential improvements and helps to define serviceability areas to focus on. On other hand, it interacts with Release Engineering on improving build and release experience. The team also is responsible to design and develop internal troubleshooting tools as well as implements field driven engineering work.

We are a globally distributed team with representation in main development sites across the globe. This position offers a work in a dedicated team with tremendous amount of ability to help, influence and enable how engineering teams at ECS deliver the next generation of scale out object storage system.

ECS (Elastic Cloud Storage), as the leading-edge answer of Dell EMC for cloud storage and software-defined storage industry, is designed for both traditional and next-generation workloads with unmatched scalability, flexibility and resiliency. With rapid growth of customer subscription, the ECS team is also expanding and providing great opportunities for world-class talents like you.


  • Troubleshoot customer issues, support escalation engineers, deliver hot fixes

  • Participate in on-call rotations to support the product outside of business hours

  • Drive the software development process towards quality-centric methodologies

  • Design and build configurable and scalable tools to support software troubleshooting

  • Actively mentor and train team mates [For Principal position]


  • At least 5 years working expierence with education background in Computer Science related areas

  • Strong software development skills

  • Solid Java Development background with a focus on networking and memory management

  • Significant experience with Linux/Unix environments and development.

  • Expert knowledge of at least one modern scripting language: bash, python, etc.

  • Outstanding troubleshooting skills

  • Ability to communicate with a wide variety of audiences: engineers, management, and support

  • Ability and propensity to write concise descriptions of problems and solutions in our bug system, CR system and wiki system

  • Experience working on file system, storage system and distributed system is a plus

  • Strong sense of responsibility and ownership