Job Information
GE Vernova Sales and Service Operations Specialist in Shanghai, China
Job Description Summary
Reporting to the Services Sales Leader CNSEA, the Services Sales Operations Specialist for China will be responsible for the China team driving sales operations and services campaign across a range of diverse markets, including General Industry, Power Generation, Oil & Gas, Renewables, Rail, Mining & Metals, Maritime, Microgrid and Defence.
Job Description
Roles and Responsibilities
Lead opportunity pacing and provide updates to Management team on status of current opportunities, future opportunities and forecast.
Identify roadblocks in ongoing opportunities/sales process and work across P&Ls and functions to support to resolve them
Win-loss exploration and deep-dive to identify key drivers of wins and losses
Work with product team/key experts to organize trainings for commercial teams on new products, existing products and enable sharing of best practices (GE’s positioning vs opposition, our strengths, lessons learnt from previous bids, execution, etc.)
Prepare live SFDC reports and presentations for MCRs, PSRs and other business reviews
IB Guardian for China, making sure IB is accurate and up-to date with new IB
Perform IB analytics every quarter to identify areas of improvement/untapped potential
Lead services campaigns in partnership with commercial teams
Manage and make sure customer contact information is recorded in SFDC
Win-loss exploration and deep-dive to identify key drivers of wins and losses
Work with Services and segment managers to operationalize Service council initiatives in the region – top campaigns, VOC, skillset etc.
Operationalize use of SmartGROW tool in the region
Organize trainings on offerings, processes and tools
May have some independence to make choices within a defined framework. Resolves issues in situations that require commercial knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
A job at this level requires good interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Required Qualifications
Possess a diploma or degree in Marketing or Engineering or relevant experience with at least 2 – 5 years in a similar capacity or industry focus
Sales and services experience
Team player with a positive outlook
Strong interpersonal, leadership and influencing skills
Self-confident and goal-oriented achiever
Strong oral and written communication skills
Demonstrated analytic approach to problem solving
Additional Information
Relocation Assistance Provided: No