Job Information
CoStar Realty Information, Inc. Manager, University Accounts, Off Campus Partners - Richmond, VA, Charlottesville, VA in Semmes, United States
Manager, University Accounts, Off Campus Partners - Richmond, VA, Charlottesville, VA
Job Description
CoStar Group Company Intro:
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Apartments.com is the nation’s #1 rental marketplace for owners, property managers and consumers. Apartments.com is the network that millions of renters every year rely on to find their new place, is continuing to grow our industry-leading sales force. We provide apartment Property Managers and Owners with a platform to market their property listings and the industry’s most comprehensive virtual tools to attract the most and highest-quality renters. The Apartments.com Network includes Apartments.com, ForRent.com, ApartmentFinder.com, ApartmentHomeLiving.com, and eight other leading rental sites. Our suite of services includes digital advertising, social and reputation management, and market analytic solutions which delivers innovative tools for our customers.
Learn more about Apartments.com (https://www.apartments.com/grow/about-us) .
Off Campus Partners:
Off Campus Partners, a CoStar Group subsidiary and part of the Apartments.com network, is the leading provider of off-campus housing websites for colleges and universities in the U.S. Our mission is to simplify the off-campus housing experience for universities, students, and property managers nationwide. We have established partnerships with more than 150 of the country's top universities, offering their students a user-friendly platform to search for housing, find roommates, and access educational resources. One of our first university partnerships was with the University of Virginia! Preview the site at offgroundshousing.student.virginia.edu .
Role Description:
The Manager of University Accounts at Off Campus Partners leads a team of University Account Managers, overseeing university client relationships to ensure exceptional support. This role involves managing the university servicing program to ensure each client is effectively serviced regularly, driving account retention and growth, and providing internal team support. The Manager collaborates with internal teams to develop and implement strategies for strengthening client relationships, achieving overall client satisfaction, and driving growth. You will provide leadership, guidance, and support to the University Account Manager team to ensure they exceed expectations.
Responsibilities:
Lead the University Account Manager team to ensure each team member meets or exceeds all university account management expectations. Regularly review individual and team performance; actively supporting each team member.
Support and participate in university meetings with team members, emphasizing the development and maintenance of strong relationships with each university partner.
Develop and oversee regular content presented to university partners, collaborating with cross-functional teams to create and manage content based on feedback provided.
Serve as the primary point of contact for escalating issues, collaborating with teams to implement solutions or escalate when necessary.
Manage and analyze feedback, surveys, and other data to identify improvement opportunities and proactively address concerns.
Collaborate with leadership and teams to ensure alignment with strategic goals. Provide regular progress reports and outcomes to leadership.
Travel is a key component of this position, and candidates should prepare to spend 20%-30% of their time traveling to universities and conferences as needed.
Basic Qualifications (For internal applicants):
Two years of experience within sales or account management at The CoStar Group or a current employee within the Off Campus Partners brand.
Bachelor’s degree required, preferably in Business Administration, Communications or Marketing from an accredited, not-for-profit University or College.
Basic Qualifications (For external applicants):
Two or more years of successful account management experience, preferably providing a software product; or equivalent experience in the Student Housing or Multifamily industry
Two of more years of experience leading a team of sales or account management professionals
Bachelor’s degree required, preferably in Business Administration, Communications or Marketing from an accredited, not-for-profit University or College.
Preferred Qualifications and Skills:
Knowledge or experience in higher education and/or the student housing industry
Ability to analyze data, build out reporting and make strategic recommendations based on market data, trends, and performance metrics.
Flexible and adaptable to changing situations at a high growth company.
Self-starter who can work within a team environment and independently, while being highly organized with a strong attention to detail.
Experience managing customer relationships through the entire customer life cycle, including contact and pipeline management.
Excellent written and verbal communication skills, with strong interpersonal skills and the ability to connect with a variety of audiences.
Knowledge or experience in the student housing industry
Evidence of strong academic performance in college
What’s in it for You
When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.
We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.
Our benefits package includes (but is not limited to):
Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.
We have been living and breathing the world of real estate information and online marketplaces for over 37 years, giving us the perspective to create truly unique and valuable products and services. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry and for our customers. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
CoStar is committed to creating a diverse environment and is proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1-855-840-1715 or by sending an email to recruiting@costargroup.com .