Job Information
Clark County REMC Customer Service Representative (CSR) in Sellersburg, Indiana
Clark County REMC is currently seeking a full-time Customer Service Representative to join our Marketing and Member Services Team. If you would enjoy working on the front lines of our communitys energy needs by assisting members with establishing electric service, billing, and payment options, and providing account information while serving the community in which you live then Clark County REMC is looking for you. Clark County REMC, incorporated in 1939, is a member-owned electric cooperative providing service to members living in Clark, Floyd, Scott, Jefferson, and Washington counties in southern Indiana. Currently we provide service to over 23,000 members covering 1,827 miles of energized lines. Our mission is to efficiently deliver safe, reliable electric service to our members. As a Customer Service Representative you will:
- Work with new and existing members to facilitate electric service requests, maintain accounts when necessary, and process service order requests for complete member satisfaction.
- Serve members in person and by phone by answering questions and providing patient and accurate service at all times.
- Receive and process non-cash payments as needed.
- Support REMC bill collection efforts, offering payment assistance when appropriate and collecting payments whenever possible.
- Fulfill member requests for energy efficient products and services, processing paperwork and scheduling activities on the members behalf.
You will also need to:
- Show a good-natured cooperative attitude.
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``` - Communicate effectively with management, employees, members, and others. - Actively contribute to the member services team in order to complete tasks and meet goals. - Demonstrate strong decision-making and problem-solving skills. - Possess excellent listening, written and verbal communication skills, including the ability to describe and explain complicated or sensitive information. - Hold and maintain a valid driver's license.
As an employee of Clark County REMC youll enjoy:
- Salary Range $45,000 - $50,000 annually
- Comprehensive benefits package, including 401(k) with company match, defined benefit Pension Plan, health, vision, and dental insurance, short- and long-term disability coverage, life insurance and HSA employer contributions.
- Paid time off, including holidays, vacation, sick and personal leave.
- Stable work environment.
- Continuing education with some of the most reputable trainers in the industry.
Education and Experience:
- High School Diploma required.
- 5 years of relevant experience, or
- Associate degree with one year of relevant experience.
- Ability to speak Spanish is preferred.
- Experience working in an electric cooperative is preferred.