Job Information
Rivian Automotive, LLC Sr. Service Training Instructor in Seattle, Washington
About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Service Technical Training Instructor position requires someone with exceptional ability to assess needs, develop & deliver appropriate training solutions, and build strong working relationships. Individuals must be creative, proactive, organized, flexible, results-oriented, and passionate about and understanding electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor. The Service Technical Training Instructor will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Rivian customer. Responsibilities Support developing needed training skills and curriculum that supports every service team member's technical knowledge development. Serve, coach, and mentor Service Team Leads (Coaches) to enhance core capabilities and ensure continuous process improvement. Partner with Service leadership to identify training and development needs within their region(s). Develop Region and Service Center-specific learning plans to ensure the region's associated business metrics. Develop learning solutions in close consultation with Service, Sales, and Delivery. Provide ongoing training and development support to ensure a problem-solving mindset is applied and effectively utilized across the Service. Provide service-specific training to Rivian Service on electric vehicles equipped with complex automotive/electromechanical systems (powertrain, passive restraint system, steering/suspension/brakes, thermal management). Provide specific & general training on high-voltage DC systems. Develop and deliver technical training solutions equipping service employees to perform roles safely and to Rivian EH&S standards. Maintain expert knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles. Develop training in close consultation with support teams (engineering, Field Engineering) Develop new and creative ways to deliver training content. Manage the operations of the regional training hub including, but not limited to training schedule, inventory maintenance, facilities management, daily operations, training equipment, tooling, and vehicle maintenance to the highest standards, keeping a well-organized and clean training area, etc. Qualifications Degree from a University, Certificate program in Automotive Technology, or the equivalent in experience and evidence of exceptional ability Proactive, flexible, confident, professional, and self-directed in a fast-paced environment. Thrives working independently and can contribute strongly as a member of a high-performing team. Strong ability to collaborate and serve as a partner/consultant to service leadership and staff. Demonstrated ability to lead complex problem-solving activities and initiatives. Strong facilitation and interpersonal communication skills are required. Excellent verbal and written communication skills and demonstrated confidence and professionalism in customer-facing roles. Tech savvy - able to expertly use a full suite of office and learning technologies. Ability to travel at least 50% of the time. Must have a valid Driver's License and clean driving record. * Valid Passport (preferred). Experienced