Amazon Corporate LLC Sr. Program Mgr, Delivery Operations in Seattle, Washington

Sr. Program Mgr, Delivery Operations Location: US-WA-Seattle Job ID: 716503 Company: : Amazon.com Services, Inc. Position Category: Project/Program/Product Management--Non-tech Company/Location (search) : Country (Full Name): : United States Job DescriptionGlobal Specialty Fulfilment (GSF) is the team that powers worldwide operations for Prime Now, Whole Foods, Fresh, Restaurants, Pantry and more. GSF is constantly pushing the limits of ultra-fast delivery on behalf of our customers. The Delivery team within GSF is looking for a talented Senior Program Manager to lead worldwide transportation operations execution and performance. As Sr. PM, you'll lead a team of program managers optimizing our delivery network globally. The leader will have autonomy and responsibility for several strategic goals and KPIs related to cost and customer experience. The leader will build operational workflows and mechanisms to quickly identify and diagnose opportunities for improvement across multiple vectors. As a team leader, the PM will both personally and through their team seek understanding of problems, inspire ideas and solutions, and execute pilots and experiments to confirm/disprove hypotheses. A successful candidate will have the ability to quickly troubleshoot and respond in the now while thinking creatively to build and enhance for the future. To do so, the leader will partner closely with technical and worldwide operations counterparts to understand the ecosystem end-to-end and will have a proven ability to influence stakeholders at all levels across different organizational lines. Responsibilities include: Lead and develop a team of program managers to optimize, solve and innovate on behalf of Amazon's customers. Coordinating closely with internal and external stakeholders worldwide to proactively identify, optimize, track and report performance. Developing and utilizing data inputs and KPI's to inform operational adjustments. Define and create processes that will scale to meet growing business demands. Partnering with Directors, VPs, and other key operational and technical leaders across the organization. A successful candidate will also demonstrate: High attention to detail including proven ability to manage multiple, competing priorities simultaneously Ability to earn trust and influence a broad group of stakeholders Ability to work in a fast-paced environment where continuous innovation is required Committed to learning and expanding professional and technical knowledge Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases Ability to clearly communicate data insights to others Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape Basic Qualifications Bachelor's degree in Business, Supply Chain Management, Engineering, or other technical field from an accredited university or 2+ years Amazon experience 3-5 years of professional experience, including experience operating in highly cross-functional and fast-paced environments 2+ years leading teams of professionals. Excellent written and verbal communication skills and the ability to cater these communications to different audiences Intermediate to advanced knowledge of Excel is required, including use of lookups and pivot tables Preferred Qualifications MBA or advanced degree in Business, Engineering, Supply Chain Management, or other technical field. 5+ years' of total work experience Intermediate to advanced knowledge of SQL Amazon.com is an Equal Opportunity-Affirmative Actio