Student Veterans of America Jobs

JOB SUMMARY The Site Director (SD) provides overall leadership and vision to the onsite Permanent Supportive Housing (PSH) team emphasizing a commitment to supporting the safety and well-being of residents and staff. The SD directly supervises the Resident Services Manager (RSM) and Community Specialist (CS) and intentionally builds a strong, cohesive building team, and is responsible for ensuring day-to-day operations and responding to challenges. This position ensures continuity of services fostering community, promoting housing stability, compliance with lease and funder requirements, and exercises sound financial management. The SD is responsible for cultivating a safe, inclusive environment that includes a high-quality service delivery of programs based on the values inherent in Plymouth's mission and values, the principles of cultural proficiency, the tenets of harm reduction and trauma informed care, and the 'housing first' philosophy. This person must be available to work swing, overnight or weekends, as needed. This position shares weekend shift rotation for after-hours emergency response duties. Schedule: Work week can include but not limited to some evenings, early mornings, possible weekend scheduling, willingness to work select holiday mornings, and may be on call at times. This is a regular full-time benefitted position. ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Leadership and Teamwork Fosters a collaborative work culture of cohesive teamwork, cooperation, and learning that focuses on residents' well-being and quality of life. Ensures a building culture and practice grounded in effective practices, including relationship-based care, harm reduction and trauma informed care. Engages with stakeholders, including building staff and/or Property Management, to maintain high levels of communication and to identify creative solutions that prioritize the safety of the community while supporting housing stability for residents. Identifies and organizes staff training that meets team needs. Act as the point of contact for Property Management on lease, janitorial and maintenance issues; work in close collaboration on aligned strategies with peers on the Property Management team. Serves as back up to the RSM during their absence. Tenant Relations Maintains a safe, supportive, and inclusive living environment where residents can thrive. Builds and maintains effective, ethical, and professional relationships with residents. Provides direction and support to staff in creating and sustaining a welcoming, engaging environment for residents. Supports the RSM to ensure aligned, coordinated services that support tenant housing stability across all building roles and shifts Investigates and resolves resident concerns and complaints. Leads crisis intervention and conflict mediation among residents to positive results. Schedules care conferences with tenants to address their housing stability challenges such as guest issues, rent, behavioral health, housekeeping, and independent living challenges. Discerns the severity of resident behavioral issues, triages solutions, works closely with Property Management on decisions about tenants, including potential eviction, and debriefs results with site team. Attends resident and community meetings as needed. Building Management, Operations and Safety Ensures that all building staff are providing a safe, sanitary environment in the buildings for tenants and staff, and that building security is maintained 24 hours a day, collaborating with Maintenance Supervisor and Facilities Manager to identify maintenance issues; monitors and communicates janitorial performance and needs. Works closely with RSM to manage the daily operations of the site, including ensuring adequate staff coverage. Ensures systems, p