Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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NBBJ, LP Services – Lead Technician - oJAIsfwd in Seattle, Washington

We are an award-winning design firm, fueled by ideas and a culture of collaboration. Our purpose-driven approach creates healthy places, strong communities and a resilient environment. That's where you come in. With leading clients, diverse colleagues and offices in creative capitals around the globe , a career at NBBJ will inspire you to be extraordinary and help create lasting change. You can learn more about our firm , see what it's like to work here and explore recent projects and ideas at NBBJ.com . Join us to make an impact today! NBBJ Digital seeks a Lead Technician in Seattle, WA to manage our technical services support teams and operations. The Lead Technician will ensure service level agreements (SLAs) are met, software deployments are carried out smoothly, technical support is provided, and NBBJ staff are trained in technology. The Lead Technician will also be responsible for developing a next-generation user experience within the Atlassian Suite for our globally distributed teams. Delivering a comprehensive technology training program firm wide and collaborating with our other specialty teams, including BIM, Design Computation, and others. The ideal candidate for this role is highly collaborative, has excellent communication skills, has a drive for analytics and performance metrics, and has strong project and time management experience. The Lead Technician must be able to work in a fast-paced, collaborative environment. When hired, the Lead Technician will report to the Operations Manager. NBBJ will fund ITIL certification for the successful candidate. In addition to the responsibilities of a Senior Technician (details below), the Lead Technician will:

  • Act as a point of escalation between the Service's team and other Digital teams, such as Delivery, Development, Cybersecurity, Audio Visual, and Infrastructure.
  • Create industry-leading SLAs among the team to drive performance and improve customer experience.
  • Coordinate communications with Infrastructure, Delivery, Development, and Security Teams, including firm-wide notifications and training.
  • Hold regular team meetings and invite others as needed.
  • Facilitate developing and documenting best practices and procedures for the Service Desk.
  • Evolve the Atlassian suite to advance the team's capabilities, including Knowledge Base, Automation, Canned Responses, and more as the suite develops.
  • Identify training opportunities at the team and individual levels and provide mentoring to foster career growth for the team.

Senior Technician Responsibilities:

Provide exceptional IT support to internal and external customers, across geographic locations ensuring an overall high level of customer satisfaction on an ongoing basis

Take ownership of more complex issues and drive for resolution/completion; investigate the root cause and implement improvements to reduce future occurrences.

Manage technical escalation of issues within the team, with other Digital specialties and with external vendors

Ensure service levels for customers are met, identify opportunities for improvements and implement after review and planning

Test, configure, install, and manage and repair of all IT related equipment (Hardware and Software)

Use Atlassian suite (JIRA) to create and update incident records

Respond to all calls and requests within the agreed service level agreements (SLA), and wherever possible exceed agreed SLA's

Must be able to participate in rotating, off-hours support schedule

Provide on-site support outside of normal working hours as required

Provide user training of NBBJ approved applications and services through direct one on one engagements and office workshops

Ensure internal customers are kept up to date regarding the status of any

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